Community Health Worker

Saint Luke's Health System • Kansas City, MO

7d

About The Position

Saint Luke's is seeking a Community Health Worker to support and coach at-risk patients in managing their health and navigating health care and social service systems. Community Health Workers connect patients with health care providers and social service agencies and may meet patients in the community. The coverage area includes the North Region Primary Care Clinics at Barry Road, Shoal Creek, Smithville, and Platte City; travel across the coverage area is required. This is a full-time, day position.

Requirements

• Experience working with underserved and diverse populations in community settings.
• Reliable and accessible transportation, with current insurance coverage.
• Community Health Worker certification required within one year of hire.
• Ability to relate to diverse groups of people and people at all levels.
• Applicable experience: less than one year.
• Community Health Worker (CHW) qualification and driver's license.

Nice To Haves

• Ability to speak other languages.

Responsibilities

• Complete required documentation and data tracking accurately and on time.
• Conduct telephone and face-to-face patient contacts in a timely, professional manner.
• Complete enrollment forms and other required documentation using the approved format.
• Support patients in the community through home visits, attendance at medical appointments, and connection to community-based resources.
• Attend and actively participate in project-related trainings and meetings.
• Educate and support patients in following medical recommendations and taking medications as prescribed.
• Provide prompt, solution-focused support to team members, coworkers, patients, and community partners to promote customer satisfaction.
• Help patients schedule medical and social service appointments, and attend appointments as needed or requested.
• Help patients secure transportation to medical and social service appointments.
• Assist with medical and behavioral health referrals to support patient access and follow-through.
• Help patients obtain necessary medications through patient assistance and reduced-cost programs.
• Develop client-centered treatment goals collaboratively with patients and routinely review progress, including at identified 60-day check-ins.
• Provide timely updates to medical providers, referral sources, and assigned clinics about patient progress and potential problems or concerns.
• Review referral forms, needs assessment screeners, or electronic medical record data to assess project participation suitability with the Project Coordinator; provide active referrals to other community resources when patients are not appropriate for the project.
• Help clients access and understand health and wellness information provided by their medical provider and clinic.
• Ensure clients can access interpreters and translators for medical and social service appointments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed