Community Health Worker - Skid Row

Akido•Los Angeles, CA

11d•Onsite

About The Position

The Community Health Worker (CHW) supports members with complex medical and social needs in managing their health and wellbeing. The CHW motivates behavioral changes to improve health outcomes through education, peer support, and shared experiences. This role focuses on Skid Row and involves street outreach and case management for unhoused patients. The CHW manages a patient caseload, completes assessments, develops care plans with patients and clinical teams, and carries out care-plan activities. The role also includes building rapport, coaching patients on reducing health risks, accompanying members to appointments, connecting them with programs and local, county, and state services, following up and advocating for members, supporting self-management, documenting encounters, and engaging eligible patients for enrollment in the Akido ECM Program. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 2 years of experience with and comfort working with CalAIM populations of focus, including people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, and adults with complex medical needs.
At least 75% travel; must have a valid driver’s license, automobile insurance, and reliable transportation.
Ability to work in a dynamic, outdoor environment.
Ability to work independently and as part of a team.
Ability to prioritize multiple and competing tasks.
Ability to communicate effectively, including articulating relevant personal experiences.
Excellent oral communication and strong interpersonal skills.
Ability to use computers to document information in case management software.

Nice To Haves

Bilingual in English and Spanish is strongly preferred.

Responsibilities

Manage a caseload of patients, including completing assessment forms, developing care plans with patients and clinical teams, and carrying out care-plan activities.
Build rapport with patients to increase the likelihood of positive behavior changes.
Coach patients to minimize risks associated with identified common health conditions and behaviors.
Accompany members to medical and social services appointments.
Connect members to appropriate programs to address barriers to care and enhance compliance.
Link members to local, county, and state services.
Follow up with members and serve as a member advocate.
Introduce systems to promote self-management and self-efficacy.
Document information from every encounter in designated information systems.
Conduct outreach and engage eligible patients to enroll them in the Akido ECM Program.
Perform other duties as assigned.