Community Health Worker - Skid Row

Akido•Los Angeles, CA

11d

About The Position

The Community Health Worker (CHW) supports members with complex medical and social needs in managing their health and wellbeing. The role promotes positive behavioral changes and improved health outcomes through education, peer support, and shared experiences. This position focuses on Skid Row and involves street outreach and case management for unhoused patients. The CHW manages a patient caseload, completes assessments, develops care plans in collaboration with patients and clinical teams, and carries out activities described in those plans. The role also connects patients with medical, social, and public services, advocates for members, supports self-management, and documents each encounter in designated information systems. The position is based in Los Angeles, California, and requires at least 75% travel.

Requirements

High school diploma or equivalent.
At least 2 years of experience with and comfort working with CalAIM populations of focus, including people experiencing homelessness, adults with serious mental illness or substance use disorder, adults transitioning from incarceration, and adults with complex medical needs.
At least 75% travel; must have a valid driver's license, automobile insurance, and reliable transportation.
Ability to work in a dynamic outdoor environment.
Ability to work independently and as part of a team.
Ability to prioritize multiple and competing tasks.
Ability to communicate effectively, including articulating relevant personal experiences.
Excellent oral communication and interpersonal skills.
Ability to use computers to document information in case management software.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Manage a caseload of patients, including completing assessment forms, developing care plans with patients and clinical teams, and carrying out care-plan activities.
Build rapport with patients to increase the likelihood of positive behavior changes.
Coach patients to minimize risks associated with identified common health conditions and behaviors.
Accompany members to medical and social services appointments.
Connect members to appropriate programs to address barriers to care and enhance compliance.
Link members to local, county, and state services; follow up with members and serve as a member advocate.
Introduce systems to promote self-management and self-efficacy.
Document information from every encounter in designated information systems.
Conduct outreach and engage eligible patients to enroll them in the Akido ECM Program.
Perform other duties as assigned.