Community Health Worker

Memorial Hermann Health System•Tigard, OR

13d•Onsite

About The Position

The Community Health Worker (CHW) conducts screenings and navigates individuals to community resources and medical homes, when appropriate, to address non-medical drivers of health (NMDOH). This entry-level role supports patients and community members by identifying barriers such as food insecurity, housing instability, and lack of access to care, then facilitating timely connections to services. The CHW builds trust, documents social needs, and coordinates with care teams to help ensure individuals receive comprehensive support. Client engagement is primarily remote, while the position is based on-site at a designated Memorial Hermann campus. The role uses digital tools and contact center-enabled technology to extend reach and improve coordination. Occasional travel to clinical or community settings may be required, and support at other Community Health Network locations may be needed. The position typically reports to a Manager within the Community Health Network and/or the Memorial Hermann Contact Center.

Requirements

High school diploma or GED.
Effective oral and written communication skills, including the ability to build trust and rapport across diverse populations.
Strong organizational and time management skills, with the ability to manage multiple referrals and follow-ups.
Ability to use digital platforms and technology for remote engagement and documentation, or willingness to learn.
Ability to work collaboratively as part of a multidisciplinary team while maintaining empathy, discretion, and professionalism.
Experience using Microsoft Word.

Nice To Haves

A Community Health Worker (CHW), Community Health Worker - Instructor (CHW-I), Community Health Worker - Experience (CHW-E), or Community Health Worker - Training (CHW-T) credential from the Texas Department of State Health Services (TDSHS).
Experience in healthcare, social services, customer service, or community outreach settings.
Bilingual Spanish skills.
Basic knowledge of non-medical drivers of health and community resources, or willingness to learn.

Responsibilities

Conduct screenings to identify non-medical drivers of health and accurately document patients’ risk levels for domains such as housing, food, and utilities in the designated electronic medical record system, such as EPIC.
Use basic motivational interviewing techniques to explore patients’ needs and barriers and connect individuals to appropriate internal or community-based resources through approved digital tools and on-site systems.
Confirm key program details with partner agencies to verify the accuracy and appropriateness of referrals and ensure connections align with clients’ needs and eligibility.
Arrange clinical and social service appointments; conduct outreach by phone or digital channels to verify referral completion and impact; and document results for care team decisions.
Follow up on referrals or appointments made by other Community Health Network teams, confirm service completion and patient satisfaction, and provide additional navigation as needed.
Participate in occasional community-based activities to identify new navigation resources and represent Memorial Hermann at special events or programs supporting community health initiatives.
Provide support at other locations outside the designated Memorial Hermann site, including Community Resource Centers and Food as Health sites, as needed to meet patient and program needs.
Promote safe care for patients, staff, and visitors and follow Memorial Hermann policies, procedures, and standards, including budgetary specifications for time, supplies, productivity, and service quality.
Meet mandatory and continuing education and skills competency requirements; support department goals; and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann’s service standards by creating compassionate, personalized, safe, and efficient experiences for patients and the workforce.
Perform other duties as assigned.