Community Health Worker

Finger Lakes Community Health•Village of Penn Yan, NY

9d•$20 - $29•Remote

About The Position

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities, and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region. The Community Health Worker (CHW) serves as an advocate for the social, physical, and mental well-being of underserved populations. This position works with agricultural workers and their families to overcome barriers to care through short-term care coordination, connection to resources, and support. Spanish proficiency is required for this position. This position will work remotely, covering the Southern Tier region, and may occasionally require reporting onsite to our Bath, NY facility.

Requirements

High school diploma or equivalent is required.
2+ years in a healthcare or customer service setting preferred.
Tested proficiency for communication in Spanish is required.
A valid government-issued photo identification document is required.
A valid New York State driver’s license in compliance with FLCH driver’s policy is required.
Current New York State automobile insurance in compliance with FLCH underwriting agreement is required. Policy limits should reflect $100,000/$300,000/$100,000 coverage.
Certification in medical or community interpretation from a recognized accrediting body (e.g. CCHI, NCMI) in accordance with FLCH policy is required.
Applies working knowledge of community health principles in outreach and support programs.
Able to collaborate across roles to achieve shared outcomes.
Uses judgement to adapt communication style to various audiences and situations.
Applies sound reasoning while analyzing problems and implementing effective solutions.

Nice To Haves

Associate or bachelor’s degree in public health, social work, human services or other related field is preferred.

Responsibilities

Conduct outreach to agricultural worker homes, worksites, and community locations to promote access to health and social services.
Build and maintain relationships with community organizations and partners serving the agricultural worker population.
Serve as the point of contact for clinical staff during mobile medical visits for services including: Health screenings, immunizations, chronic care, reproductive health, etc.
Provide interpretation, appointment scheduling, paperwork assistance, and patient education during outreach and mobile events.
Educate agricultural workers on payment assistance programs and collect required documentation.
Identify socio-economic issues that affect patients' overall health and develop health/social management plans and goals.
Assist patients in accessing healthcare and social service resources to address identified barriers.
Support care coordination through appointment scheduling, form completion, and chronic condition management.
Provide interpretation services during in-person and telehealth visits and advocate for patients during care interactions.
Conduct follow-up communication to review care plans and ensure patient understanding.
Communicate with care team members to maintain alignment on patient updates, concerns, and care objectives.
Inform patients via phone of scheduled pick-up time and location.
Coordinate or arrange transportation for medical appointments based on insurance eligibility, which may include direct patient transport when appropriate.
Record patient encounters, activities, and patient outcomes in the electronic health record system.
Address telephone encounters, actions, and referrals in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures.
Perform other related duties as assigned by the supervisor.