Community Health Worker - CUC

Central Health•Bastrop, TX

19d

About The Position

The Community Health Worker provides culturally appropriate health education and information to help community members receive the care they need. The role supports patient-centered care by helping patients and families engage in care management, manage health conditions, access health and social services, and navigate healthcare systems. The Community Health Worker also conducts outreach, advocates for individual and community health needs, and maintains relationships with patients, coworkers, providers, and community partners. The position requires a high school diploma or equivalent, at least one year of relevant experience in a community health or human services setting, and either Community Health Worker certification or completion of an approved DSHS-certified 160-hour competency-based training program within six months of hire. A valid Texas driver’s license, access to a personal vehicle, and specified automobile liability insurance coverage are also required.

Requirements

High school graduation or equivalent.
At least one year of experience in a community health setting in a healthcare role or in a community-based human services agency as a Community Health Worker, health educator, community outreach worker, or community organizer.
Certified Community Health Worker (CHW), or completion of an approved 160-hour competency-based CHW training program certified by DSHS within the first six months of hire.
Valid Texas driver’s license with no outstanding driving violations.
Access to a personal vehicle.
Proof of automobile liability insurance coverage of at least 30/60/25: $30,000 per injured person, up to $60,000 per accident, and $25,000 for property damage per accident.
Strong interpersonal skills.
Ability to build relationships and provide excellent customer service.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Strong attention to detail and accuracy.
Excellent public-speaking skills.
Ability to communicate in varied settings, including group presentations and small meetings.
Ability to work with diverse groups of people.
Familiarity with tools, technology, and systems commonly used in healthcare environments, including electronic health records, personal computers, and Microsoft Office.

Nice To Haves

Bilingual Spanish/English.

Responsibilities

Collaborate with care team members to provide patient-centered care.
Provide cultural mediation between community members and CommUnityCare.
Empower patients and families to participate actively in care management.
Help patients and families set personal goals and attend appointments.
Coach patients in managing health conditions and practicing self-care.
Identify patient needs for internal and external referrals, including social service resources.
Serve as a liaison between patients and healthcare systems.
Coordinate with providers and clinic staff to support patients’ adherence to treatment plans.
Attend medical or social service appointments with patients as an advocate when needed.
Follow up with patients by phone, home visits, and visits to other settings, as directed by program guidelines.
Communicate with community partners and attend community events to promote education and awareness of safety net programs as assigned by the supervisor.
Advocate for individual and community health needs and conduct community outreach as assigned by the supervisor.
Maintain the privacy and confidentiality of patient records and visits.
Ensure patient-care tasks and related administrative duties comply with regulatory and accreditation standards, including The Joint Commission standards and CommUnityCare policies and procedures.
Build and maintain positive working relationships with coworkers, clinical managers, support staff, providers, and business office staff.
Interact respectfully and collaboratively with patients and their families.
Perform other duties as assigned.