Community Health Worker

CASA INC•Baltimore, MD

9d•$48,000 - $56,417•Onsite

About The Position

The Community Health/Emergency Social Services Worker (CHW) provides health education and service-navigation support to CASA members facing emergencies, crises, or general illness. The position works on projects to improve health outcomes and address social determinants of health among Baltimore’s immigrant community, including case management and navigation for eviction prevention, food and basic needs, utility assistance, and health coverage enrollment. Working alongside Health Promoters, the CHW helps implement culturally and linguistically proficient health education through outreach, workshops, and individual support. Activities focus on prevention, early detection, and management of common and chronic illnesses, and on connecting community members with primary care, mental health resources, and community-based services. The CHW recruits, engages, enrolls, and screens participants for health programs and clinics, and helps them address barriers to care, including language, transportation, and documentation concerns. The role requires a professional, approachable candidate with bilingual English/Spanish proficiency (or professional proficiency in two languages), strong customer service, communication, and outreach skills, and experience serving immigrant and working-class families. The employee shares time between CASA, Inc. and its related organization, CASA in Action; this does not affect salary or benefits. The position may require occasional nights and weekends and in-person outreach and services.

Requirements

High school graduation.
Bilingual English/Spanish proficiency; professional proficiency in two languages is required.
At least one year of experience in a customer-service environment serving working-class immigrant communities.
Excellent customer service, problem-solving, initiative, and organizational skills.
Ability to communicate effectively orally and in writing.
Proficiency in Microsoft Office Suite, including Word and Excel, and Adobe PDF Professional.
Ability to collaborate effectively with coworkers and clients face-to-face and in meetings.
Commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.
Ability to provide in-person services and community outreach and participate in vaccination clinic events.
Ability to meet the physical demands described, including regularly talking or hearing; frequently walking, sitting, handling or feeling objects, and reaching with hands and arms; and occasionally standing or reaching for objects.
Provide proof of COVID-19 vaccination or appropriate medical or religious accommodation documentation before the first day of employment.

Nice To Haves

Community Health Worker (CHW) licensing.
Some college-level coursework, preferably in social or health sciences.
French proficiency.
Experience in case management, resource referral, health education, or community organizing.

Responsibilities

Support outreach and education about health services in the state.
Support vaccination clinics and events in Maryland alongside the Health and Emergency Social Services Manager.
Help plan and conduct healthcare enrollment through individual appointments and clinics that screen and enroll eligible community members in available coverage programs.
Provide case management, social-service navigation, and application support for emergency services, including eviction prevention, cash assistance, food security, and health enrollment.
Conduct wraparound-services triage, identify additional needs, and refer members to CASA programs such as legal services, after-school programming, adult education, and community organizing.
Interview and evaluate members and families to identify social, emotional, mental, physical, and economic needs.
Conduct in-person outreach in areas where the target population lives and gathers.
Guide community members through health and social services in person or by telephone.
Participate in CASA actions, mobilizations, and events as needed.
Understand, process, and promote CASA membership and services.
Perform other tasks as assigned.
Work occasional nights and weekends as required.

Benefits

Annual leave starting at three weeks per year, accrued proportionally per pay period.
Two weeks of sick leave.
Three days of personal leave.
Additional compensatory leave for exempt employees.
Sixteen paid holidays per calendar year.
Health, dental, and vision insurance; CASA pays 100% of the employee premium up to the HMO plan and a portion of dependent premiums.
Basic life and AD&D insurance.
Long- and short-term disability insurance.
Professional-development reimbursement of up to $3,000 for eligible work-related studies.
Employee Assistance Program (EAP).
Flexible Spending Account, including Dependent Care.
401(k) retirement plan with a 2% discretionary employer match.
Voluntary accident, critical indemnity, and hospital insurance.
Mileage reimbursement for positions required to drive on CASA business.
Cell phone stipend for positions required to use a cellphone for CASA business.