Community Health Worker
About The Position
The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. As an integral, mostly remote member of an interdisciplinary Care Team, the CHW works alongside Lead Care Managers, MAs, and RNs to conduct outreach, provide health education, address social determinants of health, and connect members with medical, behavioral health, and community-based resources. Under the general supervision of Enhanced Care Management Leadership, the CHW works with members, families, care teams, and community partners to improve health outcomes, promote self-sufficiency, and reduce barriers to care. The role involves direct member engagement, including in-person community visits, while working mainly remotely with Lead Care Managers. The position serves diverse populations, including people experiencing homelessness; individuals at risk for avoidable hospital or emergency department use; people with serious mental health or substance use needs; people transitioning from incarceration; adults at risk of long-term care institutionalization or transitioning from nursing facilities; children and youth with specified CCS, child welfare, or developmental disability needs; and pregnant or postpartum individuals in designated populations of focus. The role requires a high school diploma or GED, at least one year of relevant experience, CHW certification, a valid California driver's license, and valid vehicle insurance. Employees must be able to travel in their personal vehicle for outreach visits and have reliable high-speed internet and a private, HIPAA-compliant home workspace. Full-time employees become eligible to enroll in the listed benefits after 60 days of employment, except the 401(k), which is effective after one year.
Requirements
- High school diploma or GED.
- At least one year of experience in case management, member care, customer service, call center, or member care.
- Community Health Worker (CHW) certification.
- Valid California driver's license and valid vehicle insurance.
- Excellent communication, interpersonal, customer service, and organizational skills.
- Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
- Strong knowledge of community resources and social service systems.
- Computer skills for documentation, email communication, and electronic health record systems.
- Ability to work independently and collaboratively as part of a multidisciplinary care team.
- Strong organizational, time-management, and problem-solving abilities.
- Ability to handle sensitive information professionally and confidentially.
- Ability to advocate for members and navigate complex healthcare and social service systems.
- Ability to multitask while managing a caseload and meeting program requirements.
- Ability to exercise sound judgment and maintain composure in challenging situations.
- Ability to travel in a personal vehicle for outreach visits.
- Reliable high-speed internet and a private, HIPAA-compliant home workspace.
- Ability to sit, stand, walk, drive, and work on a computer for prolonged periods.
- Ability to navigate community environments, including homes, clinics, shelters, and community agencies.
- Ability to lift up to 15 pounds.
Responsibilities
- Conduct in-person visits to community members and provide education on health-related topics.
- Help individuals access healthcare services, social services, and community resources.
- Assess social determinants of health and identify barriers affecting member well-being and healthcare access.
- Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
- Work as an integral, mostly remote member of the pod Care Team, partnering with Lead Care Managers, MAs, and RNs.
- Accompany members to appointments when appropriate and help them navigate healthcare systems, insurance programs, and benefit enrollment.
- Maintain ongoing contact with members through phone calls, home visits, community outreach, and telehealth platforms.
- Accurately and promptly document member interactions, assessments, and referrals in designated systems.
- Advocate for members and help resolve barriers to care and services.
- Participate in community outreach events, health fairs, educational workshops, and engagement activities.
- Maintain member confidentiality and comply with organizational and regulatory requirements.
- Participate in regularly scheduled member huddles for updates and feedback.
- Report to the office in person as needed for meetings.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision insurance options for employees and families.
- Short- and long-term disability benefits.
- Voluntary accident, critical illness, and hospital indemnity plans.
- Flexible Spending Accounts.
- Employee Assistance Program (EAP).
- 401(k), effective after one year of employment.
- Paid vacation and sick leave.
- Paid holidays.
- Employee referral program.
- Company discount program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
