Community Health Worker-Clinical-Ball Hospital

IU Health • Muncie, IN

5d • Onsite

About The Position

The Community Health Worker provides outreach, engagement, education, advocacy, and navigation services to patients and families at Ball Memorial Hospital. The role assesses barriers to care and screens for social determinants of health, then connects patients with healthcare services, community resources, and social service programs. It supports care coordination through scheduling, follow-up, provider communication, and healthcare-system navigation, and assists patients with prenatal, postpartum, primary, specialty, behavioral, preventive, and chronic disease care. The position also supports enrollment in Remote Patient Monitoring programs, educates patients and families, and provides encouragement and coaching to promote engagement and self-sufficiency.

The Community Health Worker conducts community outreach and occasional home visits and collaborates with clinical and community partners to coordinate services and improve outcomes. The role participates in care team meetings, community partnerships, health promotion, and health equity initiatives; documents patient encounters and services; and uses culturally responsive, trauma-informed, and patient-centered approaches. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with availability to flex approximately 10% for evenings and weekends.

Requirements

• High school diploma or GED.
• Obtain Community Health Worker certification within one year of hire, in accordance with state and organizational standards.
• 0–3 years of relevant experience.
• Basic computer skills.
• Knowledge of medical, community, and social resources.
• Ongoing continuing education may be required to maintain certification.

Responsibilities

• Provide outreach, engagement, education, advocacy, and navigation services to patients and families.
• Assess barriers to care and conduct Social Determinants of Health screenings for needs such as housing, food security, transportation, childcare, insurance, financial assistance, utilities, and social support.
• Connect patients with healthcare services, community resources, and social service programs, and facilitate referrals.
• Support care coordination through appointment scheduling, follow-up outreach, provider communication, and navigation of healthcare systems.
• Assist patients in accessing prenatal, postpartum, primary, specialty, behavioral health, preventive, and chronic disease management services.
• Identify eligible patients for Remote Patient Monitoring programs and facilitate enrollment; educate them about equipment use and self-management.
• Educate patients and families on maternal health, infant care, chronic disease management, preventive health, healthy lifestyle behaviors, and recommended care plans.
• Provide encouragement, emotional support, and coaching to promote engagement, self-sufficiency, and adherence to care goals.
• Conduct community outreach and occasional home visits to assess needs, reinforce education, and support patient engagement.
• Collaborate with physicians, nurses, social workers, care managers, community organizations, and other interdisciplinary team members.
• Participate in care team meetings, community partnerships, health promotion activities, and health equity initiatives.
• Maintain accurate documentation of patient encounters, assessments, referrals, services, and outcomes in accordance with organizational policies.
• Use culturally responsive, trauma-informed, and patient-centered approaches in all interactions.

Benefits

• 401(k) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program counseling at no cost
• Team-member wellness program with points contributing toward a biweekly financial incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED