Community Health Worker III (50368)

BAY AREA COMMUNITY HEALTH•San Jose, CA

27d•$29 - $33•Onsite

About The Position

The Community Health Worker III (CHW III) at Bay Area Community Health primarily serves and assists patients at different organizational and community sites in Alameda and Santa Clara Counties. The CHW III works in capacities based on their assigned area of training and specialty, serving as a trusted community member and liaison between primary care, specialty care, and resources available to BACH patients. Activities may include outreach, engagement, care coordination, case management, and connecting patients with organizational and community resources such as food, housing, financial, and transportation assistance, as well as brick-and-mortar service sites. Under the general direction of a supervisor or manager, the CHW III performs CHW I and II tasks in addition to coordinating and delivering staff training, conducting assessments, monitoring productivity and referrals, and supporting continuous process improvement. The role develops community partnerships, supports patient engagement and integrated care, maintains compliance with program requirements, and performs administrative work. The position may require work at BACH clinics, mobile sites, schools, homeless encampments, warming centers, patients’ homes, and patient appointments. Travel to other sites is required, and work may take place outdoors in varying conditions.

Requirements

High school diploma or equivalent.
2–4 years of experience in a community-based health care service capacity preferred.
Bilingual skills preferred.
CEC certification, if applicable.
CHW certification, including recertification and/or retraining as required.
Ability to travel to other sites and locations.
Ability to work outside in varying temperatures and conditions.
Ability to perform the physical demands of the position, including lifting up to 50 pounds and prolonged sitting, walking, or standing.
Ability to use standard office equipment and a computer keyboard, including repetitive typing.
Ability to follow extensive safety precautions and possibly use protective equipment when exposed to potentially dangerous materials, hazards, physical risks, or situations.

Nice To Haves

Associate of Science or Associate of Arts degree in health or a related field.
2–4 years of experience in a community-based health care service capacity.
Bilingual skills.

Responsibilities

Perform duties associated with Community Health Worker I and II roles.
Coordinate and deliver training for CHW I through CHW II staff.
Schedule staff for external or online training.
Prepare and deliver presentations.
Assess patients’ home living situations.
Conduct housing and crisis assessments in applicable portals.
Conduct social determinants of health (SDOH) assessments and provide appropriate resources.
Conduct intake assessments for clients referred for case management.
Monitor, document, and report staff productivity through internal and external reports.
Assist in monitoring patient referrals.
Use the PDSA model for continuous process improvement.
Develop and nurture collaborative relationships with community partners.
Ensure compliance with health plan, county grant, and specific program requirements.
Support patient engagement, linkage, coordination, monitoring, follow-up, and advocacy.
Promote integrated care among primary care providers and specialties.
Perform general administrative duties and adhere to HIPAA rules and BACH policies and procedures.
Conduct file reviews to maintain program compliance.
Assist with training and development to support staff in meeting expectations.
Respond to information requests, research and resolve complex problems, and prepare sensitive or confidential correspondence.
Ensure program participants comply with applicable rules, regulations, standards, and policies and procedures.
Develop and periodically update an inventory of resources available to patients.
Establish a pool of partners and networks to facilitate eligible patients’ access to resources and programs.
Work flexible hours, including some evenings and weekends, and at assigned BACH locations and patient appointments.
Attend workshops, training, and meetings as needed or requested.
Assist with mentoring, training, providing information, and guiding team members.
Assist with reviewing, interpreting, determining the impact of, and implementing program regulations and services, and recommend improvements.
Perform other duties as assigned by the supervisor.