Community Health Worker II

BAY AREA COMMUNITY HEALTH•Fremont, CA

1d•$26 - $30

About The Position

The Community Health Worker II (CHW II) at Bay Area Community Health serves and assists patients at different organizational sites and community events. The position works in capacities based on the assigned area of training and specialty, acting as a trusted community member and liaison between primary care, specialty services, and resources available to patients. Work may include outreach, engagement, care coordination, case management, connecting patients with services and community resources such as food, housing, financial and transportation assistance, and linking patients to clinic care. Under the general direction of a supervisor or manager, the CHW II performs CHW I tasks and additional services, including completing CEC certification to determine eligibility and enroll patients in health plans; analyzing screening results and sharing them with the Care Team; connecting patients with services; and contributing to meetings, case conferences, training, program evaluation, and grant deliverables. The role may involve crisis intervention, advocacy, de-escalation, providing health-topic resources, and maintaining accurate, confidential records. The position may work at any BACH location, including clinics, mobile sites, schools, homeless encampments, warming centers, and patients’ homes, and may accompany patients to appointments. Flexible hours, including some evenings and weekends, are required. Travel between sites is required, and work may take place outdoors in varying temperatures. The role has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
CHW certification, including recertification and/or retraining as required.
CEC certification.
Proficiency in computer operations and navigation, and comfort with internet-based applications.
Ability to connect patients and the public with BACH and other services.
Ability to enroll patients in health plans and perform social determinants of health (SDOH) screening.
Health navigation and care coordination skills.
Understanding of best practices for preventive care in more than one subset of high-risk populations.
Understanding of best practices for common treatment protocols.
Ability to travel to other sites and locations, potentially visit patients at home or accompany them to appointments, and work outdoors in varying temperatures.
Ability to perform prolonged sitting or standing, bending, stretching, and lifting.
Manual dexterity for using standard office equipment and a computer keyboard.
Ability to present information to groups or individuals and read and write to review records for accuracy.

Nice To Haves

1–2 years of experience in a community-based health care service capacity.
Bilingual ability.

Responsibilities

Complete CEC certification to determine eligibility and enroll patients in health plans.
Analyze screening tool results and share them with the Care Team.
Link patients to services within BACH and the broader community.
Participate in staff team meetings, case conferences, and training.
Collect data and document information in client files as required by the agency and funders.
Help obtain grant deliverables, including eligibility assessments, socioeconomic needs assessments, and medical disparities information.
Assist families with crisis intervention, advocacy, problem-solving, and other appropriate interventions.
Use de-escalation techniques when appropriate.
Use program evaluation tools such as pre- and post-tests and satisfaction surveys, and analyze and report outcomes.
Provide resources on health topics including nutrition, physical activity, hygiene, sexual health, and substance abuse.
Maintain accurate and confidential records of interactions with students, families, and other stakeholders.
Work at assigned BACH locations, which may include clinics, mobile sites, schools, homeless encampments, warming centers, and patients’ homes.
Attend workshops, training, and meetings as needed or requested.
Perform other duties assigned by the supervisor.