Community Health Worker Apprentice - Mentor

Cleveland Clinic•Austin, TX

11d

About The Position

The Community Health Worker Apprentice develops the skills needed to serve as a liaison between patients, the healthcare system, and community-based organizations. With mentorship and guidance from an experienced CHW preceptor, the apprentice receives hands-on training in functions intended to improve health outcomes for diverse and underserved populations. The position supports community partnerships, health equity, and access to health and community services. The apprentice attends Tri-C while working concurrently. Classes are held Tuesdays and Thursdays from 5:30 p.m. to 8:30 p.m. in a hybrid format, using Zoom and onsite labs at Tri-C Metro Campus. The apprenticeship location is Langston Hughes, with placements listed in Lorain, Fairview, Cleveland Clinic El Centro Outpatient Center - OB/GYN, and Mentor. Candidates must reside in Northeast Ohio. The role includes approximately 20% local travel within Northeast Ohio. The initial schedule is 8:30 a.m. to 5:00 p.m. between January 11 and February 8, 2027. Beginning February 9, the schedule is Monday 8:00 a.m. to 4:00 p.m., Tuesday 8:00 a.m. to 4:00 p.m., Wednesday 8:00 a.m. to 3:30 p.m., Thursday 8:00 a.m. to 4:30 p.m., and Friday off. Additional onsite labs are scheduled for May 20 from 5:30 p.m. to 8:30 p.m. and June 8 from 5:00 p.m. to 9:00 p.m. The apprenticeship pays a flat rate of $18.50 per hour.

Requirements

High school diploma or equivalent.
Knowledge and expertise gained through personal identity, culture, or background to support patients and families.
Effective time management, including organizing time and prioritizing projects.
De-escalation, problem-solving, and change- and conflict-management skills.
Ability to develop trust and effective work relationships with staff, individuals, families, and internal and external professionals.
Strong information-gathering and interviewing techniques.
Excellent interpersonal skills, particularly oral and written communication.
Must reside in Northeast Ohio.

Nice To Haves

Bilingual in Spanish.
Community service experience.
Past work experience in a medical office setting.
Informal community health worker experience.
Epic experience.
Healthcare experience.

Responsibilities

Learn and demonstrate core functions such as patient care, community outreach, and connecting patients with essential resources.
Work with patients and community organizations to create an environment of trust and open communication.
Develop relationships that improve healthcare access and outcomes.
Learn about the cultural dynamics of the communities served.
Support access to community healthcare services that are appropriate and respectful of community needs.
Help patients navigate the healthcare system and obtain needed support.
Gain experience providing informal counseling and advocacy.
Participate in outreach to educate the community on health matters and promote self-sufficiency and health knowledge.
Develop an understanding of partnerships among medical providers, community organizations, and community health workers.
Serve as an intermediary among patients, providers, and community organizations to enhance coordination and care delivery.