MEIHSS-Community Health Representative-Lead

Muckleshoot Indian Tribe•Auburn, WA

23h•Onsite

About The Position

This position will be under the direct supervision of the MEIHSS Admin Manager. This position will assist the MEIHSS Admin Manager with oversight of the community health representatives and training of home health aides. This position will be responsible for adequately staffing all CHR’s to accommodate all patient requests. Because of the Tribe’s commitment to community service, each employee may be expected to perform a wide range of office and field duties as may be required from time to time. Such duties may or may not be related to their regular responsibilities.

Requirements

High school diploma or equivalent
Five (5) years of experience as a community health representative.
A valid Washington state driver’s license.
A valid CPR/First Aid certification (obtain within 30 days of hire date).
Knowledge of general office policies, principles and practices, rules, health and social services and resources.
Excellent problem solving and client interviewing skills.
Able to manage high stress environment.
Knowledge of conflict resolution techniques.
Knowledge of operation of standard office equipment that may include typewriter, personal computer, copier, fax machines and multi-line telephone.
Knowledge of program specific information, terminology and/or equipment.
Knowledge of principles and practices of supervision.
Skills in Keyboarding (speed required may vary according to position assignment).
Skills in analysis and problem solving.
Skills in oral and written communication.
Skills in organization and time management.
Skills in maintaining confidentiality of sensitive matters.
Skills in customer service ¾ in person and via telephone (discretion, patience, etiquette, professionalism).
Skills in interpersonal and human relations.
Skills in following oral and written instructions.
Skills in working independently.
Skills in prioritizing workload and adapting to changes in work load demands.
Skills in providing training.
Skills in following through on assignments as directed.
Skills in conducting research on a specific work assignment.
Valid Washington Driver’s License
Valid CPR/First Aid Certification (obtain within 30 days of hire date)
CNA

Responsibilities

Direct oversight of other community health representatives and aspects of home health aide training.
Assist with continuous performance appraisals and make recommendations, as needed. Assists with completion of annual performance appraisals.
Train all new community health representatives and home health aide staff.
Assist with regular review of existing policies and procedures that directly affect community health staff and make recommendations for change/updates as appropriate.
Oversees all community health supplies and equipment.
Manages all purchase orders needed by the community health staff.
Assists MEIHSS Admin Manager with investigating any patient complaints as it relates to CHR’s and Home Health Aides.
Serve as a representative for the MIT Emergency Management Committee.
Medication Delivery coordination, Medical Alert and lock box coordination
Other duties as assigned