Community Health Navigator

SB Clinical Practice Management Plan•Commack, NY

19d

About The Position

The Community Health Navigator supports administrative operations and patient-facing interactions, both in person and by telephone, under direct supervision as part of an interdisciplinary Care Management team. Working with Care Managers and other licensed team members, the Navigator helps patients and families address barriers to self-care, connect with community resources, attend medical appointments, access education and transportation, and navigate the healthcare system. The role also includes conducting evidence-based screenings or surveys and supporting adherence to individualized care plans. The position assists with team scheduling and new-patient referral management; follows up with patients by phone or home visits as appropriate; and helps patients access services by making referrals and completing financial or other applications. The Navigator uses motivational interviewing, maintains knowledge of community resources, manages a caseload in accordance with productivity and quality standards, and documents care and outcomes. The role may include field-based work and assigned special projects or operational initiatives. This is a full-time, day-schedule position in Commack, New York, with hours Monday through Friday. The posted pay range is $25.27–$31.58. The position requires reliable personal transportation and the ability to drive safely. It is largely sedentary, with regular communication with patients, staff, and medical providers.

Requirements

Bachelor’s degree in Health Services or Community Health Worker certification.
Must have reliable personal transportation.
Excellent interpersonal and customer service skills.
Strong ability to educate patients.
Excellent written and verbal communication skills.
Proficiency with word processing, spreadsheet, graphics, and database programs, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to drive an automobile safely.

Nice To Haves

Degree in business administration, healthcare management, or a related field.
One year of supervisory experience, with demonstrated ability to lead, coach, and develop staff.
Experience in academic medicine or a large healthcare organization.
Currently pursuing a degree in finance, accounting, or business analytics.

Responsibilities

Assist with daily team operations, including scheduling and new-patient referral management.
Work with patients under the direction of licensed team members and in collaboration with Care Managers to support adherence to care plans, including attendance at medical visits.
Help patients access and use resources addressing social determinants of health, including referrals and financial or other applications, as applicable.
Use motivational interviewing to help patients overcome barriers and obtain resources supporting their social, medical, and individual-centered action plans.
Maintain and expand knowledge of community resources and agencies in the assigned locality, updating resource information as needed.
Meet care management productivity metrics and maintain a caseload in accordance with policy.
Follow quality standards, model-of-care and operating procedures, and documentation requirements; develop actionable care plans and close cases appropriately and promptly.
Build working relationships with internal and external customers to support service and team goals.
Conduct patient follow-up as assigned by licensed colleagues or required by the care model.
Follow up with patients by home visits or telephone calls, as appropriate, to monitor progress toward goals.
Evaluate utilization, resource, and clinical care management data to identify trends and develop action plans or program modifications to improve outcomes.
Conduct field-based work as needed or assigned.
Assist with special projects and operational initiatives as assigned.