Community Health Manager

City of Redmond•Redmond, WA

11d•Onsite

About The Position

The City of Redmond is seeking a Community Health Manager to represent the City and its values. This role serves as the direct supervisor for the Homeless Outreach team and coordinates cross-departmental efforts within the City’s THRIVE: Community Health Program. The program aims to provide safety, stability, opportunity, and hope for individuals in need or crisis through its Homeless Outreach, Mobile Integrated Health, and Mental Health co-response teams. The Community Health Manager will guide staff, foster collaboration, and ensure alignment with departmental goals to create responsive and effective strategies for community needs. This includes ensuring seamless coordination among the Community Health teams.

Requirements

Master’s degree in social work, Psychology, or related field
Two years’ experience working with individuals with mental, behavioral, and / or emotional health concerns
At least one year of lead and / or supervisory experience
Valid Washington State driver’s license required
Licensing from the Washington State Department of Health such as Licensed Independent Clinical Social Worker, Licensed Advanced Social Worker, Licensed Mental Health Counselor or equivalency
Knowledge of and skills in: Experience with mental health providers, healthcare providers, shelter providers, landlords, affordable housing providers, and other community programs which may support vulnerable participants.
Experience in internal coordination with public safety departments, human services programs, and the Executive Office.
Effective oral and written skills, including active listening and non-verbal communication.
Ability to establish and apply data collection needs and standards, evaluate and synthesize data and trends from diverse sources, and present insights clearly and concisely.
High cultural and emotional intelligence.
Strong commitment to dignity and respect for all persons.
Principles of supervision, training, and performance evaluation.
Understand professional boundaries, ethical guidelines, and confidentiality principles.
Exhibits cultural competence and a deep respect for cultural, ethnic, and diversity issues, dedicated to offering inclusive and responsive services.
Establish and maintain effective working relationships with department and City staff, City officials and the public.
Apply systems thinking to understand complex organizational relationships, identify interdependencies, and anticipate impacts across programs, policies, and operations.
Resolve issues effectively and efficiently.
Work closely and effectively with City leadership, elected officials and staff.

Nice To Haves

Knowledge and experience working in East King County is preferred.
Experience drafting and presenting presentations to elected officials and/or leadership teams.

Responsibilities

Supervise and guide the daily activities of Homeless Outreach staff to ensure effective outreach, intervention, and follow-up services are provided to individuals who are unhoused or at risk of losing their housing.
Lead aspects of the City’s THRIVE program, which includes homeless outreach, community court, human services, mobile integrated health, and mental health co-response.
Coordinate efforts among planning, police, and fire departments, as well as community and regional partners, to support behavioral health, homelessness response, chronic illness, and other crisis-related services.
Ensure clear communication and information-sharing across all THRIVE program partners.
Maintain up-to-date awareness of client needs, staff workload, emerging issues, and follow-up tasks, and ensure this information is shared promptly with internal departments and external service partners.
Provide guidance and support to Community Health teams handling mental, behavioral, social, or emotional crises.
Lead case-conferencing to collaborate on the development of recommended care plans, resource placement, and follow-up strategies, and handle complex cases.
Maintain resources for mental health, behavioral health, homelessness, and other needs, actively seeking out new resources.
Guide Community Health team members on appropriate referrals and continuously evaluate resource effectiveness by tracking client outcomes.
Recommend and implement updates to policies and protocols to strengthen a coordinated response.
Ensure staff compliance through coaching, guidance, and clear communication, and address performance issues by outlining necessary corrective actions.
Maintain communication with stakeholders, including service providers, community organizations, and City departments.
Oversee documentation of client interactions, assessments, and service plans to ensure compliance with standards.
Develop reports and provide regular updates on team activities, resources, and outcomes to City leadership.
Oversee scheduling needs, staffing, and case assignments to ensure adequate coverage and efficient use of resources.
Demonstrate strong systems thinking skills to understand complex organizational relationships, anticipate downstream effects of decisions, and develop integrated strategies that advance long-term objectives.
Represent the City at coalitions, partner meetings, and community groups regarding homelessness initiatives.
On behalf of the Community Health program, coordinate and lead data collection and analysis and develop reports and presentations to City leadership and Council.
Build and maintain partnerships with human service agencies, community-based and faith-based organizations, jurisdictional partners, and regional outreach professionals.
Provide support, guidance, and advocacy to individuals in challenging situations and in crisis.
Set priorities and direct, guide, motivate, and evaluate the work of subordinates.
Plan, organize, and schedule work assignments.
Guide team members on proper work methods, processes, and procedures.
Provide as needed back-up support, which may include providing direct outreach to people experiencing homelessness.
Perform additional duties as assigned, including special projects, community meetings, and departmental initiatives as applicable.

Benefits

MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
PRESCRIPTION DRUG INSURANCE - Included with each medical plan
DENTAL INSURANCE - For employees and their eligible dependents
VISION INSURANCE - For employees and their eligible dependents
OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
PAID VACATION & HOLIDAYS – with (13) paid holidays per year
EMPLOYEE ASSISTANCE PROGRAM (EAP)
RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
Annual COLA adjustments
Annual merit increases of up to 5%