Care Team Manager - Community Health

Reema Health•Louisville, KY

5d•$73,000 - $80,000•Hybrid

About The Position

This role is focused on leading and developing a team of Behavioral Health Community Guides within the community health sector. The Care Team Manager is responsible for ensuring the team meets engagement, quality, documentation, and operational goals. Key aspects of the role include coaching employees, fostering an engaged team culture, utilizing data for improvement, building community partnerships, and managing change within a growing organization. The role also involves leveraging technology to enhance care delivery and occasionally maintaining a small member caseload to stay connected to the member experience and support operational needs.

Requirements

3+ years of leadership experience in healthcare, community-based services, care management, social work, behavioral health, or a related field
Experience coaching and developing employees
Strong communication and relationship-building skills
Experience using performance metrics and data to improve team outcomes
Comfortable learning and adopting new technology and helping others do the same
Strong organizational, problem-solving, and prioritization skills
Ability to thrive in a fast-paced, evolving startup environment
Experience leading remote or field-based teams
18 years of age or older
Available to work Monday–Friday during core business hours.
Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
Use technology-based tools and systems daily
Lift and carry up to 25 lbs occasionally

Nice To Haves

Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field (or equivalent experience)
Experience with care coordination, case management, population health, or social determinants of health
Experience working with Medicaid, managed care organizations, or community-based healthcare programs
Enjoy developing people more than doing all the work yourself
Can balance empathy with accountability
Use data to make decisions and coach performance
Stay calm and adaptable when priorities change
Build strong relationships across teams and within the community
Enjoy improving systems and helping teams work more effectively

Responsibilities

Hire, onboard, coach, and develop Community Guides.
Hold regular 1:1 meetings that provide coaching, feedback, recognition, and career development.
Foster an engaged, collaborative, and accountable team culture in a primarily remote environment.
Lead team meetings, case reviews, and ongoing learning opportunities.
Support Guides through complex member situations while reinforcing trauma-informed, member-centered care.
Monitor workloads and help Guides effectively manage their caseloads.
Partner with cross-functional teams to remove barriers and improve team effectiveness.
Lead the day-to-day operations of Reema's care delivery within an assigned market.
Monitor performance metrics, quality measures, documentation, and member outcomes.
Translate data into coaching, action plans, and operational improvements.
Hold the team accountable for key performance goals.
Ensure compliance with HIPAA, documentation standards, and organizational policies.
Build and maintain relationships with healthcare providers, community organizations, and local partners.
Champion organizational change and help the team adapt to evolving priorities and new initiatives.
Champion adoption of Reema's technology platform and operational tools.
Coach team members on documentation, workflows, and technology best practices.
Troubleshoot operational challenges and identify opportunities for process improvement.
Help create a culture where technology enables better member care and greater efficiency.
Occasionally maintain a small member caseload to support operational needs, provide coverage, and stay connected to the member experience.