Community Growth Manager

Cypress.io

5h•Remote

About The Position

At Cypress, we aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community. The Community Growth Manager will lead engagement across the Cypress ecosystem, nurturing and growing our existing community programs, and building relationships across the broader developer and QA landscape. This role sits on the Developer and Customer Experience team and works at the intersection of community building, ecosystem partnerships, and developer marketing. The person in this role will be the connective tissue between our community and our internal teams, ensuring that what we build reflects the genuine needs of the people who use Cypress while helping Cypress show up meaningfully wherever developers and quality practitioners gather.

Requirements

3–4 years of community management experience within a developer tools, open source, or technical SaaS context.
Demonstrated success owning community programs and initiatives, including ambassador or advocate programs, with measurable outcomes.
Experience building and managing external relationships with communities, partners, or ecosystem organizations beyond internal program management.
Comfort working cross-functionally with Marketing, Customer Success, and other internal teams.
Genuine understanding of developer culture and what earns trust in technical and open source spaces.
Familiarity with community analytics and engagement tools, and comfort using data to guide decisions and report on impact.
Strong interpersonal skills and a genuine talent for building relationships across a wide range of people and organizations.
Excellent verbal and written communication skills.

Nice To Haves

Moderation experience would be ideal, but is not required.

Responsibilities

Grow the Cypress community through targeted outreach, activation campaigns, and partnerships that expand our reach into new audiences across the developer and QA ecosystem.
Develop and execute programs that deepen engagement across the Cypress ecosystem, meeting community members where they are and expanding their participation over time.
Own Cypress community programs end-to-end, including the Ambassador and Cy.Pronaut programs: identify and recruit strong candidates, lead onboarding, maintain ongoing communication, and create meaningful opportunities for members to contribute and grow.
Build and activate community-led content and advocacy initiatives, including blogs, videos, webinars, and user group events, that create genuine value for members and extend Cypress's reach.
Identify, cultivate, and manage strategic partnerships across the developer and QA ecosystem, including communities, professional networks, conferences, and organizations where our users and potential users are already active.
Work closely with the Director, Developer & Customer Experience to support and amplify community-led events, and help community members run local and virtual user groups in their markets.
Act as a bridge between our community and internal teams, surfacing insights, feedback, and emerging trends to product, marketing, and customer success stakeholders.
Develop relationships across the organization to ensure community voices are heard and members' contributions are recognized and supported.
Track and analyze engagement data across community programs and initiatives, building the reporting frameworks and metrics — including activation rates, content pipeline contribution, and community-qualified leads — that connect community health to business outcomes and guide strategic decisions.