Community General Manager, Imperial Service

CIBC•Windsor, ON

9d•Onsite

About The Position

As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on CIBC’s Purpose of helping to make our client’s ambition a reality. You will excel in understanding what is important for our clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a positive work environment, ensure effective operations, processes, controls and compliance, promote CIBC and build a strong reputation in the community resulting in superior client experiences and CIBC growth that exceeds our peers. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Nice To Haves

Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).

Responsibilities

Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC.
Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business.
Advocate for CIBC within the community to recruit employees who share and demonstrate our values.
Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals.
Monitor the Banking Centre’s business performance and put action plans into place to close any gaps.
Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre’s overall performance.
Manage and minimize risk to safeguard our bank, clients and shareholders.
Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring.
Go above and beyond to champion CIBC within the community and develop new and existing client relationships.
Encourage employees to quickly resolve client complaints, and to escalate when necessary.