Community General Manager, Imperial Service [Richmond Hill, Scarborough, Durham]

CIBC•Richmond Hill, ON

10d•Onsite

About The Position

As a member of the Imperial Service Team, you will lead a team of client-facing employees within the banking centre, as well as other banking centres within your community, to deliver on CIBC’s Purpose of helping to make clients' ambitions a reality. You will excel in understanding what is important for clients and ensure the provision of advice and appropriate products and solutions to meet their goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a positive work environment, ensure effective operations, processes, controls, and compliance, promote CIBC, and build a strong reputation in the community, resulting in superior client experiences and CIBC growth that exceeds peers. The work environment is optimal for thriving in the role, requiring full-time on-site presence.

Requirements

You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it’s the right thing to do.
You are a caring and accountable leader.
You're passionate about developing and coaching to bring out the best in people.
You have led diverse, high performing teams.
Your influence makes an impact.
You know that relationships and networks are essential to success.
You inspire outcomes by making yourself heard.
You embrace and advocate for change.
You continuously evolve your thinking and the way you work in order to deliver your best.
Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
Legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit.
Ability to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

Nice To Haves

Completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).

Responsibilities

Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC.
Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business.
Advocate for CIBC within the community to recruit employees who share and demonstrate our values.
Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals.
Monitor the Banking Centre’s business performance and put action plans into place to close any gaps.
Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre’s overall performance.
Manage and minimize risk to safeguard our bank, clients and shareholders.
Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring.
Go above and beyond to champion CIBC within the community and develop new and existing client relationships.
Encourage employees to quickly resolve client complaints, and to escalate when necessary.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.