Dental Administrator - Richmond Hill

dentalcorp•Richmond Hill, ON

8d•Onsite

About The Position

This Dental Administrator role is critical in shaping the entire patient experience, as you are often the first point of contact for patients, both in person and over the phone. The position involves creating a warm, confident, and lasting first impression and naturally elevating every interaction to set the tone for exceptional care. Dentalcorp is Canada's largest and fastest-growing network of dental practices, dedicated to improving the overall well-being of Canadians through superior clinical outcomes and memorable experiences. The company acquires leading dental practices, uniting them to become Canada's most trusted healthcare network. By leveraging industry-leading technology, expertise, and scale, Dentalcorp provides professionals with the unique opportunity to maintain clinical autonomy while fostering future growth. The company's purpose is to deliver the best patient care by empowering its people and practices with resources and technology to achieve exceptional outcomes, representing a network-driven, entrepreneurial approach to transforming healthcare in Canada.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required, preferably Dentrix
Exceptional communicator with a warm, professional, and welcoming presence
Strong patient-first mindset with a passion for creating outstanding experiences

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm, confident, and lasting first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Benefits

award-winning education
hands-on experience
real recognition
proven pathways that grow your expertise on your terms
Training is provided monthly for the clinic
two lunch-and-learn sessions each month to support ongoing learning, development, and team connection
Competitive pay with annual reviews
RRSP matching to grow your future
comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more
access to our Employee and Family Assistance Program
Career development with industry-leading CE
social and networking events
flexible, work-life balanced environment that supports your professional growth