Community Experience Specialist

Fuel Cycle•New York, NY

4d•Onsite

About The Position

The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.

Requirements

Bachelor’s degree in a relevant field.
1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
Detail-oriented team members with an eye towards execution and efficiency.
Strong team player with excellent collaboration skills.
Strong multi-tasker with excellent prioritization skills.
Focused on high-quality customer service and deliverables.
Proficient in data analysis and reporting.
Excellent verbal and written communication skills.
Can handle diverse audience needs and challenges.
Effective at addressing complex audience experience issues.
Understands audience perspectives and needs.
Manages multiple accounts efficiently.

Nice To Haves

Experience in Microsoft Office, Asana

Responsibilities

Support audience recruitment, onboarding, and ongoing engagement activities.
Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
Monitor community activity and flag engagement opportunities or risks.
Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
Coordinate across internal teams to ensure projects meet timelines and quality standards.
Provide support for campaigns, surveys, and events within audience communities.
Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).
Manages the bulk of customer management task execution on the Fuel Cycle technology
Communicate project updates, timelines, and best practices to clients clearly and professionally.
Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
Review and test deliverables to ensure high-quality outputs.
Maintain accurate records and documentation of audience activities and client communication.
Demonstrate Fuel Cyle Platform knowledge and account specific functions.

Benefits

Medical, dental, and vision insurance plans
401(k) with Company Match
Equity Purchase Option
Flexible Work Schedule
15 vacation days and 7 sick days per year
12 company holidays
4 floating holidays/recharge days
Paid Parental Leave
Monthly Internet & Phone Stipend
Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
Pet-friendly office environments