Community Experience Specialist

Fuel Cycle • Los Angeles, CA

4d • Onsite

About The Position

The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.

Requirements

• Bachelor’s degree in a relevant field.
• 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
• Detail-oriented team members with an eye towards execution and efficiency.
• Strong team player with excellent collaboration skills.
• Strong multi-tasker with excellent prioritization skills.
• Focused on high-quality customer service and deliverables.
• Proficient in data analysis and reporting.
• Excellent verbal and written communication skills.
• Can handle diverse audience needs and challenges.
• Effective at addressing complex audience experience issues.
• Understands audience perspectives and needs.
• Manages multiple accounts efficiently.
• Project Coordination – Ability to manage timelines, track tasks, and follow through on assigned responsibilities with excellent prioritization skills.
• Written & Verbal Communication – Clear, professional, and customer-friendly communication with clients and internal teams.
• Technology Proficiency – Comfortable working with SaaS platforms, spreadsheets, CRMs, or community management tools.
• Analytical Skills: Proficient in data analysis and reporting.
• Process Execution – Follows structured workflows with consistency and accuracy.
• Quality Assurance – Focused on high quality deliverables; reviews work carefully and identifies inconsistencies or errors before deliverables go out.
• Client Service Orientation – Anticipates customer needs and delivers work that enhances the customer experience and ensures satisfaction
• Problem-Solving: Effective at addressing complex audience experience issues.
• Detail-Oriented – Pays attention to the little things that impact quality and credibility.
• Collaborative – Works well with others, receives direction positively, and contributes to team goals.
• Curious & Eager to Learn – Open to feedback, asks thoughtful questions, and shows initiative in growing their skills.
• Empathy: Understands audience perspectives and needs.

Nice To Haves

• Experience in Microsoft Office, Asana

Responsibilities

• Support audience recruitment, onboarding, and ongoing engagement activities.
• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
• Monitor community activity and flag engagement opportunities or risks.
• Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
• Coordinate across internal teams to ensure projects meet timelines and quality standards.
• Provide support for campaigns, surveys, and events within audience communities.
• Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).
• Manages the bulk of customer management task execution on the Fuel Cycle technology
• Communicate project updates, timelines, and best practices to clients clearly and professionally.
• Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
• Review and test deliverables to ensure high-quality outputs.
• Maintain accurate records and documentation of audience activities and client communication.
• Demonstrate Fuel Cyle Platform knowledge and account specific functions.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans
• 401(k) with Company Match: Plan for your future with our retirement savings program
• Equity Purchase Option: Participate in Fuel Cycle’s long-term success
• Flexible Work Schedule: Empowering you to balance life and work
• 15 vacation days and 7 sick days per year
• 12 company holidays
• 4 floating holidays/recharge days to rest or celebrate what matters to you
• Paid Parental Leave: Time to bond with your growing family
• Monthly Internet & Phone Stipend: Support for remote work setup
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
• Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
• Pet-friendly office environments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level