Community Specialist

The Arena Group • College Station, TX

8d • Onsite

About The Position

We are seeking a dynamic and customer-focused Community Specialist to join our team. This role is crucial in driving leasing performance, delivering an exceptional customer experience, and fostering a vibrant community atmosphere. You will be responsible for tracking leasing metrics, engaging with residents and prospects, creating compelling content, and supporting community events. If you have strong communication and people skills, a creative eye, and a passion for creating memorable experiences, we encourage you to apply.

Requirements

• High school diploma or equivalent required.
• Customer service experience (e.g., retail, campus tour guide, food service).
• Strong communication skills: confident, clear, persuasive, professional, and passionate.
• Socially savvy with a creative eye and ability to capture photo and video content.
• Detail-oriented and deadline-driven.
• Team-first mentality with a willingness to learn and collaborate.
• Proficient with Google Workspace or Microsoft Office.
• Reliable transportation to and from the property.

Nice To Haves

• Studying marketing, communications, real estate, or hospitality.
• Experience with leasing platforms (like AppFolio, Entrata or RealPage).
• Bonus points for AppFolio experience.

Responsibilities

• Monitor, maintain, and analyze key leasing metrics to support occupancy goals and drive informed decision-making through accurate, timely data reporting.
• Deliver exceptional, solution-focused service at every touchpoint—whether in person, over the phone, or online—to elevate resident satisfaction and drive renewals and referrals.
• Conduct dynamic, personalized tours and maintain consistent, strategic follow-up communication to convert leads into leases and build lasting resident relationships.
• Capture compelling photo and video content around the community for use across digital platforms, showcasing lifestyle, amenities, and events to attract future residents.
• Support planning, execution, and promotion of resident and prospect events that enhance community connection and create memorable brand experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED