Community & Events Coordinator (Remote)

Percona•Toronto, ON

1d•Remote

About The Position

Percona is seeking a versatile, people-first community builder to join its growing Community Team. This role focuses on growing and supporting the global Percona open source community, acting as a liaison between the developer community, online platforms (forum and Slack), internal community programs, and international events. It's a hands-on, varied position for a generalist who enjoys diverse tasks and people interaction, comfortable with tasks ranging from online moderation and website updates to running contributor programs and representing the company at global conferences.

Requirements

Experience running or actively contributing to an online community (forum, Slack, Discord, or similar), ideally in an open source, developer, or technical context.
Comfortable with basic-to-intermediate coding (e.g., HTML/CSS/JS or similar) for website maintenance.
Experience planning or supporting in-person events, with the willingness and ability to travel regularly.
Social media savvy, with an understanding of what resonates with developer and technical audiences.
Excellent written and verbal communication skills; comfortable being the public face of the team both online and in person.
Self-directed and organized, able to juggle community moderation, program work, event logistics, and small dev tasks.
Genuine enthusiasm for open source and developer communities.
Video editing/creating experience.

Nice To Haves

Familiarity with database technologies (MySQL, PostgreSQL, MongoDB) or open source infrastructure communities.
Experience with community platforms such as Discourse, Slack admin tooling, or similar.
Prior experience with ambassador, advocate, or contributor recognition programs.

Responsibilities

Create and manage social content that engages the developer and DBA community authentically.
Partner with engineering experts to amplify community voices and content.
Build and maintain relationships with partner organizations and their communities for joint events and initiatives.
Create video and short-form content, utilizing AI-assisted tools for efficiency.
Own day-to-day engagement on the Percona Forum and Community Slack, including welcoming new members, answering questions, and maintaining active discussions.
Monitor community health and sentiment across channels, identifying issues and celebrating successes.
Build relationships with active contributors, MVPs, and long-time community members.
Travel to conferences, meetups, and partner events to represent Percona and staff booths.
Provide regional support for community and partner events, managing logistics like swag and schedules, and offering on-site troubleshooting.
Act as the on-site point person at events, making real-time decisions when necessary.
Help run and improve internal community programs such as ambassador/advocate programs, contributor recognition, and onboarding for new community members.
Coordinate internally with Marketing, Product, and Engineering to ensure program alignment with company priorities.
Track program metrics and report on community growth and engagement.
Perform light-to-moderate coding and maintenance on Percona's community website, including content updates, bug fixes, and small feature work.