Community Engagement Manager - 0773

Cinqcare • Laurel, MD

1d • Onsite

About The Position

The Experience Manager leads a team of frontline Experience Specialists in building trust, activating engagement and connecting Family Members to the care they need. In this role, you will coach and support your team, design outreach strategies that resonate locally and serve as the bridge between national priorities and neighborhood realities. You are the company’s “mayor on the ground” building impactful relationships with local change agents such as faith leaders, small business owners, chambers of commerce, neighborhood associations, and block party headliners, to ensure that the work we do is woven into the daily fabric of the community.

Requirements

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 5+ years leading community outreach, field sales, political canvassing, or public health engagement.
• Proven track record as a frontline leader in performance-driven environments with quotas and regular reporting expectations.
• Deep, lived connections in the target community; able to speak the language of local faith and civic networks.
• Comfortable with mobile data capture tools, Salesforce (or similar), and basic analytics dashboards.
• Willingness to work evenings and weekends for community events; valid driver’s license and reliable transportation.

Nice To Haves

• Bilingual (Spanish, Haitian Creole, Russian, or other local language) a plus

Responsibilities

• Lead, coach and support Experience Specialists in delivering trust-first, community- centered engagement.
• Translate strategy into local action: set daily/weekly outreach priorities, playbooks and pivots.
• Track team performance against KPIs (outreach, trust scores, story collection, engagement conversions).
• Partner with nurses, social workers and clinical operations to ensure seamless handoffs and follow-up.
• Build and maintain local influence maps (faith institutions, civic leaders, businesses, community hubs).
• Represent the company at community events and strengthen partnerships with local organizations
• Conduct regular telephonic outreach review and accompanied field visits to model best practices and ensure fidelity to the company’s engagement approach.
• Collaborate with the national engagement team to adapt strategies for local market needs.
• Elevate stories, insights and barriers from the field to inform leadership and strategy.

Benefits

• Competitive Compensation
• 401(k) with Employer Match
• Comprehensive Medical Plan
• Dental & Vision Coverage
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD)
• Generous Paid Time Off
• Continuing Medical Education (CME) Allowance for APPs
• Commuter Benefits
• Mileage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree