Community Engagement and Partnerships Manager

Multnomah County•Portland, OR

2d•Hybrid

About The Position

Multnomah County Library is seeking an experienced manager to lead its Community Engagement and Partnerships team. This team builds and maintains relationships with community partners and leads and provides oversight of outreach across the organization. As the Community Engagement and Partnerships Manager, you will lead the Library’s community partnership program by developing and managing location-based partner relationships with community organizations, government agencies, and other institutions to achieve common goals through a racial justice lens and equity based approach. This role involves strategic planning and development of community partnerships and engagement that foster connection, access, programming, and use of library spaces. It includes planning, organizing, managing, and administering the community partnerships and engagement program, operations, and functions. Additionally, you will develop and implement program and strategic planning, as well as implement and assist in the development of policies, procedures, protocols, strategies, goals, and objectives, and business practices for the community partnership and engagement program. You will establish and review program-specific policies, protocols, strategies, goals, and objectives for community partnerships and engagement, including evaluating goals, objectives, priorities, and activities to improve performance and outcomes. You will then recommend and establish administrative controls and improvements as needed. You will develop procedures and guidelines for partnership and engagement development system-wide to avoid duplication and align processes through a centralized system, and also develop procedures related to new and/or changing regulatory requirements. This position provides leadership and management of the library’s Community Engagement and Partnerships team, responsible for leading community engagement efforts and providing direct library service at points of need in the community. You will direct and approve the planning, prioritizing, assigning, training, and review of the work of a diverse workforce, acting as a resource and providing direction, guidance, and leadership to staff, and advising on complex and sensitive concerns and issues. You will provide day-to-day supervision of staff on the Community Engagement and Partnerships team, planning, prioritizing, assigning, and reviewing the work of a diverse workforce. You may also select, direct, and manage the work of contractors and consultants. Other duties may be assigned, with support provided for their execution. The library is open and welcoming to all members of our community, including individuals encountering hardships or challenges. This position requires the ability to work respectfully and capably with people from all backgrounds and age groups, demonstrating a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor. In providing customer service, you may encounter situations requiring de-escalation or assistance from a supervisor. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous, or abusive customers and emergencies is crucial. This position serves as Person-in-Charge. Multnomah County Library is committed to supporting communities of color and other marginalized communities by centering race and intersectionality in its services. Staff are expected to act as allies by speaking up to support staff and patrons subjected to marginalization, speaking out against racism and oppression, and demonstrating culturally aware and sensitive behavior.

Requirements

Bachelor’s degree in a related field or the equivalent experience.
Knowledge and understanding of community partnership and engagement development, particularly in public libraries.
Strong cultural sensitivity and competency abilities.
Experience managing in a union environment.
Ability to pass a criminal records check.

Nice To Haves

Experience delivering customer service in a library setting.
Ability to communicate effectively with a variety of individuals.
Experience planning, preparing and implementing programs.
Understanding of the impact of systemic oppression and its potential impact on marginalized patrons seeking library services.

Responsibilities

Lead the Library’s community partnership program by developing and managing location-based partner relationships with community organizations, government agencies, and other institutions.
Develop and implement program and strategic planning.
Implement and assist in the development of policies, procedures, protocols, strategies, goals, and objectives, and business practices for the community partnership and engagement program.
Establish and review program-specific policies, protocols, strategies, goals, and objectives for community partnerships and engagement.
Evaluate goals, objectives, priorities, and activities to improve performance and outcomes.
Recommend and establish administrative controls and improvements as needed.
Develop procedures and guidelines for partnership and engagement development system-wide.
Develop procedures related to new and/or changing regulatory requirements.
Provide leadership and management of the library’s Community Engagement and Partnerships team.
Direct and approve the planning, prioritizing, assigning, training, and review of the work of a diverse workforce.
Act as a resource and provide direction, guidance, and leadership to staff.
Advise on the more complex and sensitive concerns and issues.
Provide day-to-day supervision of staff on the Community Engagement and Partnerships team.
Select, direct, and manage the work of contractors and consultants.
Work respectfully and capably with people from all backgrounds and age groups.
Exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies.
Serve as Person-in-Charge.
Act as allies to library staff and patrons from communities of color and other groups subjected to marginalization.