Community Development Representative

Race Communications • Chico, CA

8h • Onsite

About The Position

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

The Community Development Representative is responsible for building and maintaining relationships with community stakeholders, including local organizations, property owners, and residents. Serves as a liaison to facilitate communication, support project coordination, and ensure alignment with community needs and regulatory requirements. Conducts research and outreach to property owners to support project planning and execution. Secures Right of Entry (ROE) and Right of Access (ROA) agreements from residential and commercial property owners to enable infrastructure deployment.

Requirements

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High school diploma or equivalent required
• Minimum of two years of experience in a customer service, administrative, or coordination role
• Proficient geographical knowledge of service areas and adept at interpreting maps
• Ability to travel as needed, with potential travel requirements of up to 50%
• Willingness and capability to travel to meet the needs of Homeowners Associations (HOAs)
• Flexibility to work weekdays, evenings, and holidays as needed
• Must be able to speak, read, write, and understand English as the primary language used in the workplace
• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Nice To Haves

• Familiarity with the telecommunications or IT industry is preferred
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Responsibilities

• Actively advocates for customers' needs and interests, ensuring their voices are heard
• Identifies customer issues and needs through maintaining strong relationships with both customers and internal stakeholders
• Provides oversight and audits the communication and coordination processes between OSP teams, HOAs, property managers, and private owners to ensure timely and effective project execution
• Identifies and implements improvement activities to enhance how OSP teams engage with communities, addressing concerns
• Takes ownership of critical incidents, coordinates with resolution parties, and facilitates post-incident reviews to prevent recurrence
• Investigates Homeowners Associations (HOAs) and engages with property managers, private owners and board members
• Represents the company at HOA Meetings, fostering relationships and gaining community support
• Generates various reports to monitor departmental key performance indicators (KPIs)
• Performs daily and weekly reporting of order statuses and issues to their manager, ensuring transparency and accountability
• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
• Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained

Benefits

• 100% company-paid medical and dental insurance (starting the 1st of the month following your start date)
• PTO (vacation, sick)
• 11 paid holidays
• paid birthdays
• 401k matching (4%)
• Free fiber internet service for all employees living in our service area

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED