Community Development Representative - Yuba City, CA

Race Communications•Yuba City, CA

14h•Hybrid

About The Position

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Requirements

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma or equivalent required
Minimum of two years of experience in a customer service, administrative, or coordination role
Proficient geographical knowledge of service areas and adept at interpreting maps
Ability to travel as needed, with potential travel requirements of up to 50%
Willingness and capability to travel to meet the needs of Homeowners Associations (HOAs)
Flexibility to work weekdays, evenings, and holidays as needed
Must be able to speak, read, write, and understand English as the primary language used in the workplace
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software
Maintains a clean driving record as defined by the current fleet insurance underwriter
May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed

Nice To Haves

Familiarity with the telecommunications or IT industry is preferred
Bilingual communication skills are considered a plus, particularly when serving diverse communities

Responsibilities

Building and maintaining relationships with community stakeholders, including local organizations, property owners, and residents.
Serving as a liaison to facilitate communication, support project coordination, and ensure alignment with community needs and regulatory requirements.
Conducting research and outreach to property owners to support project planning and execution.
Securing Right of Entry (ROE) and Right of Access (ROA) agreements from residential and commercial property owners to enable infrastructure deployment.
Actively advocating for customers' needs and interests, ensuring their voices are heard.
Identifying customer issues and needs through maintaining strong relationships with both customers and internal stakeholders.
Providing oversight and auditing the communication and coordination processes between OSP teams, HOAs, property managers, and private owners to ensure timely and effective project execution.
Identifying and implementing improvement activities to enhance how OSP teams engage with communities, addressing concerns.
Taking ownership of critical incidents, coordinating with resolution parties, and facilitating post-incident reviews to prevent recurrence.
Investigating Homeowners Associations (HOAs) and engaging with property managers, private owners and board members.
Representing the company at HOA Meetings, fostering relationships and gaining community support.
Generating various reports to monitor departmental key performance indicators (KPIs).
Performing daily and weekly reporting of order statuses and issues to their manager, ensuring transparency and accountability.
Maintaining vehicle/equipment pre-op/post-op to be prepared to perform required duties.
Observing hazards and reporting any concerns or accidents to a supervisor or safety professional; participating in the investigation process as needed.
Understanding, completing, and signing off all pre-job safety planning tools at the start and end of the shift; completing all required safety-related paperwork.
Understanding and responding appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens).
Upholding a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained.