Community Development Representative - Yuba City, CA

Race Communications•Yuba City, CA

1d•Hybrid

About The Position

The Community Development Representative is responsible for building and maintaining relationships with community stakeholders, including local organizations, property owners, and residents. Serves as a liaison to facilitate communication, support project coordination, and ensure alignment with community needs and regulatory requirements. Conducts research and outreach to property owners to support project planning and execution. Secures Right of Entry (ROE) and Right of Access (ROA) agreements from residential and commercial property owners to enable infrastructure deployment.

Requirements

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma or equivalent required
Minimum of two years of experience in a customer service, administrative, or coordination role
Proficient geographical knowledge of service areas and adept at interpreting maps
Ability to travel as needed, with potential travel requirements of up to 50%
Willingness and capability to travel to meet the needs of Homeowners Associations (HOAs)
Flexibility to work weekdays, evenings, and holidays as needed
Must be able to speak, read, write, and understand English as the primary language used in the workplace
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
Functional use of common office equipment, computers, and office software

Nice To Haves

Familiarity with the telecommunications or IT industry is preferred
Bilingual communication skills are considered a plus, particularly when serving diverse communities

Responsibilities

Actively advocates for customers' needs and interests, ensuring their voices are heard
Identifies customer issues and needs through maintaining strong relationships with both customers and internal stakeholders
Provides oversight and audits the communication and coordination processes between OSP teams, HOAs, property managers, and private owners to ensure timely and effective project execution
Identifies and implements improvement activities to enhance how OSP teams engage with communities, addressing concerns
Takes ownership of critical incidents, coordinates with resolution parties, and facilitates post-incident reviews to prevent recurrence
Investigates Homeowners Associations (HOAs) and engages with property managers, private owners and board members
Represents the company at HOA Meetings, fostering relationships and gaining community support
Generates various reports to monitor departmental key performance indicators (KPIs)
Performs daily and weekly reporting of order statuses and issues to their manager, ensuring transparency and accountability
Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
Maintains a clean driving record as defined by the current fleet insurance underwriter
Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
Additional duties as required.