46 - Community Crisis Spec.
About The Position
This position provides support and stabilization services to individuals and families experiencing crisis. The Community Crisis Specialist works with professionals and community resources to ensure comprehensive care and maintains accurate, confidential client records. The role includes case management, assessing client needs, developing service plans, coordinating referrals, monitoring progress, helping clients access benefits and community resources, and following up to address barriers to participation. The specialist also shares information about local services and represents the agency at community events, which may occasionally take place in the evening or on weekends.
Requirements
- Associate’s degree in human services, social sciences, or a related field and one year of experience in a related field; alternatively, a high school diploma and three years of experience in a related field.
- Strong commitment to maintaining confidentiality.
- Proficiency in Microsoft Office Suite.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write reports and correspondence.
- Ability to speak effectively in front of small and large groups.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.
- Sensitivity to the needs of low-income individuals and families.
- Ability to develop and maintain relationships with area residents and community resource organizations.
- Physical examination record or successful completion of a physical examination by a CAO physician.
- Valid New York State driver’s license and proof of motor vehicle insurance coverage.
- Completion of the CAO employment application, NYS SCR Clearance Form with acceptable clearance, Criminal Record Certification, and release for reference checks.
- Must be free of criminal convictions for crimes against children, misdemeanor or felony.
- Fingerprinting is required.
- Ability to perform each essential job duty satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
Responsibilities
- Gather and compile intake information required by various funding sources for service delivery.
- Inform area residents of available resources and services.
- Distribute written information related to community needs and issues.
- Provide support and stabilization services to individuals and families.
- Coordinate with community partners and service providers to connect clients with resources that meet their needs.
- Maintain accurate and confidential client records.
- Connect clients with seminars, workshops, and educational opportunities based on their needs and interests.
- Represent the agency at community events by staffing information tables, sharing resources, and connecting residents with services; events may occasionally take place during evenings or weekends.
- Provide case management, including assessing client needs, developing service plans, coordinating referrals, and monitoring progress.
- Assist clients with applications and documentation needed to access benefits and community resources.
- Follow up with clients and service providers to confirm access to services and address barriers to participation.
- Maintain a professional image in conduct, attitude, and attire.
- Complete mandatory trainings satisfactorily.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
