Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)

City of New York•New York City, NY

About The Position

The Community Coordinator / Router works in the Emergency Repair Program (ERP) within the Emergency Operations and Enhanced Enforcement Division (EOD), Office of Enforcement and Neighborhood Services at the Department of Housing Preservation and Development. Under the supervision of ERP senior leadership, the role supports the timely processing and resolution of building violations and work orders, coordinates communications and inspections among tenants, landlords, contractors, supervisors, and field staff, and maintains accurate records and updates. The position also supports agency operations across departments and provides guidance to newly hired clerical staff.

Requirements

Either a bachelor's degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of related community work or community-centered activities; or equivalent education and/or experience.
All candidates must have at least one year of experience in community work or community-centered activities related to the duties.
Candidates must have excellent written and verbal communication skills.
Candidates must be proficient with PC software applications such as Excel and Microsoft Word.

Nice To Haves

Bilingual skills.

Responsibilities

Manage routing assignments and work with supervisors and field teams to ensure timely processing of violations and work orders.
Provide administrative support to the supervision team, including scheduling and document preparation.
Research building projects with unresolved violations and monitor their status through completion.
Use HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations.
Respond professionally and promptly to tenant inquiries and complaints, including appropriate follow-up.
Process violations in the HPDINFO module for routing and closure, including linking work orders to existing violations.
Research and monitor violations and work orders to ensure repairs are completed in a timely manner.
Provide cross-functional support within HPD and to other HPD departments.
Expedite special assignments from senior leadership.
Coordinate with the Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants.
Upload inspection photographs and supporting documentation to existing violations and work orders.
Maintain accurate records and complete assignments and updates in accordance with established procedures.
Monitor and report weekly heat violation activity across all five boroughs during heat season, ensuring violations are appropriately addressed.
Provide training, guidance, and assistance to newly hired clerical staff.