Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)

City of New York•New York, NY

6d•$62,868 - $72,298

About The Position

The Community Coordinator / Router works in the Emergency Repair Program (ERP) within the Emergency Operations and Enhanced Enforcement Division (EOD), under the Office of Enforcement and Neighborhood Services at the New York City Department of Housing Preservation and Development. Under the supervision of ERP senior leadership, the position supports the processing, routing, tracking, and closure of violations and work orders, and coordinates communication among tenants, supervisors, field teams, contractors, landlords, and other HPD departments. The role also provides administrative support, monitors heat-related violation activity, and assists with training clerical staff. The Department of Housing Preservation and Development oversees housing standards across New York City’s 3.7 million homes. It works to build and preserve affordable housing, protect tenants from harassment and displacement, and hold landlords accountable.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of related experience; or equivalent education and/or experience. All candidates must have at least one year of related experience.
Excellent written and verbal communication skills.
Proficiency with PC software applications such as Excel and Microsoft Word.
Availability to work late evenings, weekends, or a flexible schedule.

Nice To Haves

Bilingual skills.

Responsibilities

Manage routing assignments and work with supervisors and field teams to ensure timely processing of violations and work orders.
Provide administrative support to the supervision team, including scheduling and preparing documents.
Research building projects with unresolved violations and monitor their status through completion.
Use HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations.
Handle tenant inquiries and complaints professionally, providing timely responses and follow-up.
Process violations in the HPDINFO module for routing and closure, including linking work orders to existing violations.
Research and monitor violations and work orders to ensure repairs are completed on time.
Provide cross-functional support within HPD and to other HPD departments.
Expedite special assignments from senior leadership.
Coordinate with the Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants.
Upload inspection photographs and supporting documentation to existing violations and work orders.
Maintain accurate records and complete assignments and updates according to established procedures.
Monitor and report weekly heat violation activity across all five boroughs during heat season, ensuring violations are appropriately addressed.
Provide training, guidance, and assistance to newly hired clerical staff.