Community Coordinator

City of New York • Queens, NY

3d

About The Position

The Finance team within the New York City Department of Transportation’s Traffic Operations division is hiring two Community Coordinators in its Customer Service Unit. The role processes and disputes chargeback claims, identifies potential fraudulent activity, and provides accurate and timely information to support customer service and efficient operations. The work covers parking meters, ParkNYC, garages, and other parking payment systems.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of related community work or community-centered activities; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties described.

Responsibilities

• Investigate and resolve chargebacks, customer disputes, and complaints related to parking meters, ParkNYC, garages, and other parking payment systems.
• Research transactions and gather documentation to investigate chargebacks and customer disputes.
• Draft correspondence and compile evidence to dispute chargebacks, ensuring transaction and account information is accurate and complete.
• Prepare, submit, and track chargeback responses in accordance with established deadlines.
• Research, process, and respond to American Express (AMEX) chargebacks through the AMEX system, including preparing monthly worksheets and reports.
• Review ParkNYC accounts for potential fraudulent activity, particularly account closure requests, and verify refund accuracy.
• Contact customers by telephone and written correspondence to provide updates, obtain information, address inquiries, resolve outstanding issues, and ensure timely resolution of concerns.
• Draft responses to customer correspondence on behalf of senior management.
• Prepare reports, perform analyses, and recommend process and operational improvements.
• Assist with planning and recommend policy and procedural improvements to enhance program effectiveness.
• Assist with special projects and assignments as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level