Community Consultant (Leasing Agent)

American Property Management•Tacoma, WA

6d•Onsite

About The Position

American Property Management, founded in 1987 and a leader in property management, specializes in multifamily community management. With over 5,500+ units under management, APM utilizes modern technology and AI tools to automate routine tasks, gain insights faster, and allow teams to focus on high-impact problem-solving. They use AI as a smart assistant to improve collaboration, enable data-informed decisions, and prioritize important work. APM is seeking curious, innovative individuals passionate about using technology to drive the company forward. This role is at the Terravista Apartments, a 280-unit garden-style community built in 1990.

Requirements

2+ years' experience in customer service is required.
High school diploma or GED required.
Demonstrates exceptional attention to detail and organizational abilities.
Proficient in effective communication and teamwork.
Maintains a positive outlook and embraces a collaborative team approach.
Shows responsibility and takes pride in their work.
Fluent in English, with strong reading, speaking, and writing skills.
Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Nice To Haves

1+ years’ experience in the multifamily/student housing industry within the last 10 years preferred.
Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws and ADA laws preferred.

Responsibilities

Tour units with prospective tenants and highlight the qualities and selling points of the property/units.
Handle customer and tenant relations and ensure all issues are being addressed promptly and with a high level of customer service.
Maintain knowledge of the current area market.
Prepare and maintain reports for managers.
Host community events and ensure they are complying with American Property Management’s Quality Standards.
Assist residents from beginning to end of the rental process.

Benefits

Competitive medical, dental, and vision benefits. Employer pays 85% of employee’s premium.
401k contribution opportunity with an annual company match.
Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
Paid vacation starting at two weeks and increasing with tenure.
11 paid holidays, including 2 personal holidays of your choice.
Monthly Leasing Bonuses!
Comprehensive training programs and development opportunities.
A company-wide commitment to diversity and inclusion.
A positive work environment where employee’s contributions are valued.
A fun culture with team-building activities and events.