Community Connection Services Navigator

Brightpoint • Des Plaines, IL

6d • Hybrid

About The Position

Brightpoint is a human services organization focused on advancing children’s well-being by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Community Connection Services Navigator works across programs to support child, family, and community well-being and help keep children safe.

The Navigator works collaboratively with families referred by the Department of Child and Family Services for a 30-day period. The role includes meeting with children and families in their homes within 48 hours of case assignment to assess safety and needs, identify resources, complete community referrals, and create individualized action plans. Services are provided to families in Lake County, with documentation and case coordination available from the office or remotely.

This is a full-time, hourly position with general business hours and some flexibility to accommodate client schedules or crisis needs. The position is hybrid, combining in-home family services with office or remote work. The home office is at 2800 S. River Rd., Des Plaines, Illinois.

Requirements

• Bachelor’s degree in Social Work or a closely related field.
• CERAP and CANS certifications, or the ability to obtain them within 90 days of employment.
• Ability to attend in-person meetings and events as needed.
• Valid driver’s license, insurance, and a reliable vehicle.
• Flexibility to accommodate client schedules or crisis needs.

Nice To Haves

• Experience providing collaborative, strength-based services to children and families.
• Bilingual ability may qualify for additional compensation.

Responsibilities

• Conduct timely in-person assessments with assigned families within 48 hours to evaluate safety concerns and identify immediate needs.
• Develop individualized action plans within 30 days, outlining steps families will take and the support needed to connect with community resources.
• Provide case management, including needs assessments, service planning, care coordination, referrals, progress monitoring, and recommendations for ongoing support.
• Attend meetings and coordinate services with external agencies and community partners to address families’ needs holistically.
• Evaluate family circumstances and functioning, tailor support to families’ self-identified goals, and adjust action plans as needs change.
• Create and implement aftercare service plans with families, ensuring recommended services and supports are in place before discharge.

Benefits

• Medical, dental, and vision insurance.
• Three or more weeks of paid time off in the first year, including the week between Christmas and New Year’s Day; PTO increases with tenure.
• 11 paid holidays.
• Supplemental insurance options.
• 401(k) with employer match.
• Leadership development opportunities and one-on-one mentorship.
• Eligibility to work for an agency approved for Public Service Loan Forgiveness (PSLF).

What This Job Offers

• Job Type: Full-time