Community Connection Services Navigator

Brightpoint • Des Plaines, IL

7d • $26 - $29 • Hybrid

About The Position

Brightpoint is a human services organization focused on advancing the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. The Community Connection Services Navigator works across programs to support child, family, and community well-being and help keep children safe.

The Navigator works with families identified by the Department of Child and Family Services for 30 days. The role includes meeting children and families in their homes within 48 hours of case assignment to assess safety and needs, identify resources, complete community referrals, and develop individualized action plans. The position also provides case management and coordinates community-based services and aftercare support.

This is a full-time, hourly hybrid role serving families in Lake County, Illinois. In-home services are provided to families, while documentation and other case coordination may be completed in the office or remotely. The schedule is generally during business hours, with some flexibility required to accommodate client schedules or crisis needs. The hourly pay range is $26.13–$28.74, with offers based on experience; bilingual candidates may receive additional compensation.

Requirements

• Bachelor’s degree in Social Work or a closely related field.
• CERAP and CANS certifications, or ability to obtain them within 90 days of employment.
• Ability to attend in-person meetings and events as needed.
• Valid driver’s license, insurance, and a reliable vehicle.

Nice To Haves

• Experience providing collaborative, strength-based services to children and families.
• Bilingual ability; bilingual candidates may receive additional compensation.

Responsibilities

• Conduct timely in-person assessments with assigned families within 48 hours to evaluate safety concerns and identify immediate needs.
• Develop individualized action plans within 30 days, outlining steps families will take and the support needed to connect with available community resources.
• Provide case management, including needs assessments, service planning, care coordination, resource referrals, progress monitoring, and recommendations for ongoing support.
• Collaborate with external agencies and community partners, attend meetings, and coordinate services to address family needs holistically.
• Evaluate family circumstances and functioning, tailor support to families’ self-identified goals, and adjust action plans as needs change.
• Create and implement aftercare service plans with families, ensuring recommended services and supports are in place before discharge.

Benefits

• Medical, dental, and vision insurance.
• More than three weeks of paid time off in the first year, including the week between Christmas and New Year’s Day; PTO increases with tenure.
• 11 paid holidays.
• Supplemental insurance options.
• 401(k) with matching.
• Leadership development opportunities and one-on-one mentorship for Emerging Leaders.
• Brightpoint is an approved agency for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time