Community Concierge, Manager on Duty

YMCA of Metropolitan Chicago • Hawthorn Woods, IL

7d

About The Position

The Foglia YMCA is hiring a full-time Community Concierge, Manager on Duty! The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you! The Community Concierge, Manager on Duty will support the concierge team at the local Community Hub and provide best-in-class levels of customer service and experiences. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Must work weekends
• Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.

Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration
• Greet community members and guests and make them feel welcome and engaged
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations
• Answer phones and email inquiries
• Actively manage customer transactions and resolve opportunities and address concerns
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
• Maintain inventory of supplies and order new stock, as needed
• Support the YMCA’s commitment to child abuse prevention by reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Report any suspicious behavior and violation of policy and procedures to your supervisor
• Complete all child abuse prevention training as required

Benefits

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED