Community Clinic Manager

Animal Friends Alliance•Fort Collins, CO

8d•$28 - $30•Onsite

About The Position

The Clinic Medical Services Manager oversees the medical care and treatment of all animals in Animal Friends Alliance’s public spay-neuter and vaccine clinic. This includes ensuring a high standard of care for all animals within the clinic, maintaining an inventory of medical supplies and ordering them, and maintaining and servicing medical equipment. Additional work includes maintaining and enforcing federal, state, and local regulations, resolving customer relations issues, and supervising employees and interns in their duties while also performing them. Finally, this position must be comfortable with assisting and running high-volume surgery and vaccine clinic days. The Clinic Medical Services Manager will complete staff assignments, follow through on matters, and use independent judgment and training to complete appropriate action in a variety of situations.

Requirements

Minimum of a high school diploma or equivalent
Minimum of 2 years of experience working in the animal welfare field.
Experience working as a veterinary technician is required
Valid Driver’s License
Sincere interest in Animal Friends Alliance’s mission & vision
Knowledge of animal breed, behavior, handling, and veterinary care
Knowledge of veterinary technical procedures
Knowledge of clinic software
Knowledge of Google Suite (Gmail, Docs, Sheets, Google Drive)
Knowledge of Microsoft Office, including Excel
Effective verbal communication skills for in-person and telephone contact
Excellent customer service skills, particularly with a variety of client situations
Able to prioritize duties and perform multiple tasks
Able to work in a high-stress, fast-paced environment
Basic computer skills
Ability to learn, retain, and communicate a wide variety of information
Detail-oriented
Able to work with a budget
Able to work with animals
Able to work with disinfectants, detergents, and cleaning supplies
Able to perform routine physical labor
Able to handle animals safely and effectively
Able to perform basic technical duties such as administering vaccinations and treatments, and skills associated with high-quality surgical care of animals
Able to prioritize duties and perform multiple tasks
Able to work in a high-stress, fast-paced environment
Able to learn, retain, and communicate a wide variety of information
Able to work autonomously
Able to plan, schedule, and organize multiple priorities and a high volume of work
Physical: Frequent Sit, stand, walk, bend, squat, kneel, crawl, reach above head, and push/pull objects
Physical: Lift & carry up to 50 pounds unassisted, over 50 pounds with assistance
Physical: Exposure to hazards: Biological, Chemical, Noise, Sharp instruments
Physical: Exposure to marked changes in temperature
Physical: Occasional Climb
Physical: Operate standard pedals in a company vehicle
Physical: Use of a microwave
Sensory: Can hear normal tones
Sensory: Can hear soft tones
Sensory: Eyesight - Normal/corrected to 20/40
Sensory: Eyesight - Close eye work
Sensory: Eyesight - Color recognition
Sensory: Can distinguish smells
Sensory: Can distinguish temperatures by touch/proximity
Mental: Ability to read, speak, and write English
Mental: Ability to control emotions
Mental: Ability to cultivate and project a positive attitude in the work setting and when representing Animal Friends Alliance in public.
Mental: Ability to work with controlled substances
Mental: Ability to handle stress

Nice To Haves

Registered Veterinary Technician licensure
Associate's or Bachelor's degree
RVT (Registered Veterinary Technician)

Responsibilities

Confidently and comfortably runs, assists, and monitors high-volume surgery days
Is familiar with and can operate and troubleshoot common equipment in a veterinary hospital, including but not limited to: anesthesia machine, pulse ox, oxygen concentrator, autoclave, etc.
Can expect standing, lifting, and restraining for extended periods during shifts
Communicates with clients in a professional and courteous manner across all Animal Friends Alliance clinics. Communication involves in person, over the phone, and online
Quickly resolves all medical concerns and takes proper steps to prevent issues from recurring
Ensures proper completion of all medical records and follows state regulations on all animals seen by Animal Friends Alliance
Ensures a proper level of daily use and medical supplies that are clean, in stock, and ready to use, coordinating with appropriate staff for restock of items through organizational wish lists and direct purchases
Coordinates with the lead veterinarian regarding standard operating procedures, inventory shortages, and staff training initiatives
Orders all medical supplies in a timely manner and within budgetary restrictions, and locates appropriate substitutions in the event of back orders
Maintains all equipment in the clinic
Communicates clearly with staff & interns to meet the medical needs of animals under the care of Animal Friends Alliance
Supervises, trains, supports, and performance counsels veterinary support staff (veterinary technicians and client service representatives)
Trains, supports, and provides feedback to interns in this department
Creates and enforces Standard Operating Procedures, training manuals, and other company regulations with staff & interns
Ensures that clinic medical areas are staffed with appropriate interns and staff and communicates needs with the Volunteer Program Manager and Director of Community Pet Resources
Ensures that medical settings are clean, safe, and comfortable for clients, patients, interns, and staff at all times
Initiates, compiles, and completes performance reviews on all clinic employees per human resources guidelines
Creates schedules for staff and manages requested time off, sick time, and other requests
Holds one-on-ones as needed for staff development and support
Provides quality in-person and telephone client service
Learns basic duties of other departments and supports other departments and staff
Attends and actively participates in Quarterly Departmental Meetings and All Staff Meetings
Performs liaison duties as needed
Is an active part of increasing staff education for themselves and other employees.
Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action
Represents Animal Friends Alliance in a professional and courteous manner at all times
Provides quality service to customers, interns, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions interns and their work
Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs
Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, intern, visitor, or the organization at risk
Learns basic duties of other departments and supports other departments and staff.
Monitors, supports, motivates, and accredits interns and their work
Understands and operates by Animal Friends Alliance’s core values
Regular and timely presence on-site