Community Center Manager

City of Riverside•Mo, MO

15h

About The Position

The Community Center Manager reports to the City Administrator and manages the daily operations of the Community Center. The role develops and promotes quality programs, manages rentals, oversees building maintenance and contracted services, ensures compliance with policies, manages a department budget, and supervises staff. The manager plans and coordinates year-round recreational and lifestyle programs, special events, camps, and activities for youth and adults. The role oversees program schedules, facility and equipment use, class registration, rentals, marketing coordination, program evaluation, and participant safety. It also manages staff schedules, training, performance, personnel records, and daily facility coverage. Additional duties include monitoring budgets, revenues, expenditures, cash receipts, supplies, and attendance; coordinating facility repairs with Public Works; maintaining operational and emergency procedures; collaborating with community groups, schools, agencies, and City divisions; and preparing reports and responding to citizen complaints. The work is primarily indoors, with occasional outdoor work and occasional off-hours events requiring schedule flexibility.

Requirements

Bachelor’s degree in Recreation, Physical Education, Sports Management, Leisure Services, or a related field.
1–3 years of increasingly responsible experience.
Valid driver’s license.
Complete FEMA NIMS ICS 100, 200, 700, and 800 certifications within one year of hire.
Complete basic first aid, AED, and CPR certifications within three months of hire.
Excellent interpersonal, written, and verbal communication skills.
Knowledge of recreation program management, recreation site management, and special event planning and coordination.
Proficiency in record keeping and bookkeeping principles and procedures.
Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to work effectively with staff and the public, support a team environment, and provide courteous, high-quality customer service.
Ability to work independently and exercise initiative and judgment in planning and executing assigned tasks.
Ability to understand and apply laws, policies, rules, and regulations governing the conduct and safety of people using municipal recreational facilities, programs, and equipment.
Ability to use computers, fax machines, and similar office technology regularly.
Ability to maintain accuracy and attention to detail amid changing priorities and prepare and maintain detailed, accurate records.
Ability to meet punctuality, attendance, deadline, assignment, and scheduled-break requirements.
Ability to lift up to 25 pounds regularly and 50 pounds occasionally.
Ability to flex the work schedule for occasional off-hours events.

Nice To Haves

1–3 years of supervisory experience.
Certification with the National/Missouri Recreation and Park Association.

Responsibilities

Plan, organize, coordinate, promote, and supervise year-round programs and activities for youth and adults, including instructional programs, special events, camps, and leisure or lifestyle programs.
Develop program schedules and allocate equipment and facility space for activities.
Maintain master files for program activities and supervise instructors.
Coordinate equipment and meeting setup and takedown; perform or oversee light cleaning as needed.
Maintain equipment inventory and ensure safe storage, operation, cleanliness, and organization of equipment and stored materials.
Collaborate with the Communications Coordinator on marketing plans and develop mailing lists for the facility, programs, or activities.
Evaluate programs through observation, participant contact, and written surveys; determine needs for activities and programs.
Manage and supervise Community Center staff, resolve workload and technical issues, prepare work schedules, and assign and prioritize tasks.
Develop, coach, and train staff; instruct employees in work techniques and evaluate their performance.
Maintain facility personnel and payroll records and ensure staff coverage for all open hours, including daily opening and closing.
Oversee day-to-day Community Center operations and report repair or maintenance needs to Public Works.
Oversee rentals, special events, and class registration; ensure compliance with policies and procedures and maintain accurate records.
Implement and oversee class registration and rental software.
Prepare and review assigned budgets, evaluate program cost effectiveness, and monitor revenues and expenditures.
Maintain daily cash receipts and monitor attendance and rental schedules to determine optimal service hours.
Ensure adequate supplies for programs, including janitorial and office supplies; purchase supplies and equipment and participate in procurement as designated.
Manage contracted facility services, which may include instructors, vendors, cleaning staff, and pool operations.
Coordinate with community interest groups, schools, and community agencies on facility use and program agreements.
Coordinate with other City divisions to support Department missions and objectives.
Develop and maintain operational manuals, standard operating procedures, and emergency operations procedures.
Develop and implement risk management and safety policies, facility regulations, and staff procedures.
Enforce facility rules and regulations to protect participant safety.
Prepare periodic reports for the City Administrator or Board of Aldermen.
Respond to citizen complaints and recommend corrective measures as needed.
Perform other duties as assigned.