Private Duty Community Care Manager - West Suburbs IL
About The Position
Open Arms Solutions is seeking a compassionate, proactive, and highly organized Community Care Coordinator to support clients, families, and caregivers in the western Chicago suburbs, including Oak Brook, Naperville, and surrounding communities. The position is part of the operations team and reports directly to the Executive Director. The coordinator manages the client experience from initial assessment through ongoing care coordination, while also supporting caregiver performance, communication, and retention. The role includes managing client relationships and care plans, coordinating appropriate caregiver coverage, addressing changing client or caregiver needs, and maintaining accurate, confidential documentation. The coordinator may provide emergency client-shift coverage when necessary and will participate in process improvement and technology initiatives as a super-user of key business systems. Open Arms Solutions describes itself as a private-duty home care provider helping seniors live safely, independently, and with dignity in their homes. The organization offers a collaborative environment in which employee contributions and ideas are valued and work directly affects seniors and their families.
Requirements
- 3–5 years of experience in senior care, private-duty home care, care management, hospitality, or another high-touch client service environment.
- Experience managing client relationships and supporting professional caregivers.
- Knowledge of senior-care activities of daily living (ADLs) and instrumental activities of daily living (IADLs).
- Excellent communication, organization, and problem-solving skills.
- Strong judgment, professionalism, empathy, and attention to detail.
- Valid driver's license and reliable, professional transportation.
- Ability to travel throughout the assigned territory, up to approximately 50%.
- Ability to lift up to 50 pounds.
Nice To Haves
- Private-duty or home care experience is strongly preferred.
- LPN certification is strongly preferred.
- Experience with WellSky or similar care-management software is preferred.
- Experience with Microsoft 365 is preferred.
Responsibilities
- Conduct client consultations and assessments and develop individualized care plans.
- Guide clients and families through intake, care planning, service options, and budgeting.
- Manage a designated client caseload and serve as the primary point of contact for clients and families.
- Monitor client satisfaction and proactively identify changing care needs.
- Conduct regular quality assurance visits and client and family check-ins.
- Partner with scheduling to ensure appropriate caregiver coverage and continuity of care.
- Match caregivers with clients based on skills, experience, personality, and client preferences.
- Support caregiver hiring, onboarding, training, coaching, and performance.
- Resolve client, family, caregiver, and scheduling concerns quickly and professionally.
- Provide emergency client-shift coverage when necessary.
- Maintain accurate and confidential client and caregiver documentation.
- Participate in process improvement and technology initiatives and serve as a super-user of key business systems.
- Travel throughout the assigned territory, which may include Oak Brook, Naperville, and surrounding communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
