Private Duty Community Care Manager - West Suburbs IL

Open Arms & FCS • Oak Brook, IL

2d

About The Position

Open Arms Solutions is a private-duty home care provider supporting seniors to live safely, independently, and with dignity at home. The Community Care Coordinator is a key member of the operations team and reports directly to the Executive Director. The role owns the client experience from initial assessment through ongoing care coordination, while supporting caregiver performance, communication, and retention.

The coordinator manages client relationships and care plans, supports families through intake and service decisions, works with scheduling to maintain appropriate caregiver coverage, and helps resolve concerns. The role serves clients and caregivers throughout the western Chicago suburbs, including Oak Brook, Naperville, and surrounding communities. Travel throughout the assigned territory may be required up to approximately 50%.

Requirements

• 3–5 years of experience in senior care, private-duty home care, care management, hospitality, or another high-touch client service environment.
• Experience managing client relationships and supporting professional caregivers.
• Knowledge of senior-care ADLs and IADLs.
• Excellent communication, organization, and problem-solving skills.
• Strong judgment, professionalism, empathy, and attention to detail.
• Valid driver's license and reliable, professional transportation.
• Ability to travel throughout the assigned territory, up to approximately 50%.
• Ability to lift up to 50 pounds.

Nice To Haves

• Private-duty or home care experience is strongly preferred.
• LPN certification is strongly preferred.
• Experience with WellSky or similar care-management software and Microsoft 365 is preferred.

Responsibilities

• Conduct client consultations and assessments and develop individualized care plans.
• Guide clients and families through intake, care planning, service options, and budgeting.
• Manage a designated client caseload and serve as the primary point of contact for clients and families.
• Monitor client satisfaction and proactively identify changing care needs.
• Conduct regular quality assurance visits and client and family check-ins.
• Partner with scheduling to ensure appropriate caregiver coverage and continuity of care.
• Match caregivers with clients based on skills, experience, personality, and client preferences.
• Support caregiver hiring, onboarding, training, coaching, and performance.
• Resolve client, family, caregiver, and scheduling concerns quickly and professionally.
• Provide emergency client-shift coverage when necessary.
• Maintain accurate and confidential client and caregiver documentation.
• Participate in process improvement and technology initiatives and serve as a super-user of key business systems.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed