Community Care Advocate (Temporary)
About The Position
Spring Health is a global mental health company working to eliminate barriers to mental health through an AI-native platform that provides personalized support, including self-guided tools, coaching, therapy, medication management, and specialty care. Team members are expected to use AI thoughtfully, apply human judgment to AI outputs, and continue building role-relevant AI fluency. The Community Care Advocate helps employees at three retail locations in Dearborn Heights, Dearborn, and Southfield connect with resources for basic needs, work-life concerns, and mental health support. The advocate provides one-on-one onsite consultations and follow-through from first contact through connection to care, collaborating with customer care teams, Spring Health partners, and local contacts. This is a temporary role lasting four months. The schedule is Monday and Wednesday, 8:30 a.m.–5:00 p.m. in Dearborn Heights; Tuesday, 10:00 a.m.–6:30 p.m. and Thursday, 8:30 a.m.–5:00 p.m. in Dearborn; and Friday, 8:30 a.m.–5:00 p.m. in Southfield. The role involves connecting employees with local and national resources, helping them navigate mental health options and follow through on applications and referrals, tracking outcomes, and increasing engagement with Spring Health benefits. The advocate must safeguard sensitive information, escalate clinical, safety, and crisis concerns to appropriate partners, and work within professional scope and clear boundaries. The position operates in a fast-moving environment with direct, ongoing feedback and opportunities to experiment and shape the work. The target compensation range is $28–$34 per hour. Individual pay may vary based on experience, location, internal pay equity, and other business considerations.
Requirements
- Bachelor’s degree from an accredited institution.
- Experience serving diverse populations and backgrounds.
- Depth of knowledge connecting individuals to local and national resources.
- Ability to balance the needs of multiple stakeholders while prioritizing employee well-being and needs.
- Excellent listening, written, and verbal communication skills.
- Comfort with a range of computer platforms and technology-enabled work environments.
- Ability to exercise professional judgment, maintain confidentiality and boundaries, and work within the scope of training and the service model.
Nice To Haves
- Experience helping organizations manage evolving workforce norms.
- Experience connecting people to resources quickly during crises.
- Experience supporting people through burnout, work-life balance challenges, trauma, or traumatic events.
- Experience working with populations facing food insecurity or housing instability.
- Proficiency with Google Suite and Apple technology.
- AI fluency, including thoughtful and critical use of AI tools.
Responsibilities
- Provide one-on-one onsite consultations at three retail locations to identify employees’ needs and connect them with local and national resources, including housing, food, transportation, financial, legal, and daily living support.
- Help employees navigate mental health options, including Spring Health, insurance-based behavioral health, emergency mental health services, and community resources; support application submissions and follow-ups.
- Document and track outcomes, including reasons for involvement, demographic data, referrals placed, and referral success rates, to inform program improvement.
- Increase engagement with Spring Health benefits by hosting promotional events, coordinating with onsite partners, and maintaining sustained outreach to employees.
- Use AI tools to improve efficiency and streamline routine work, while verifying accuracy and ensuring outputs follow approved branding and language.
- Protect employee privacy and handle sensitive information in accordance with Spring Health policy and applicable law.
- Escalate clinical, safety, or crisis concerns to appropriate partners while remaining within the scope of the role.
- Communicate needs and trends to Spring Health partners through routine meetings and reporting, and attend customer meetings as appropriate.
- Use AI thoughtfully to draft, summarize, and research; verify resource information, eligibility criteria, and deadlines against authoritative sources; protect confidential information using approved tools and devices; and identify and override incomplete, biased, or inappropriate AI output.
- Practice within the scope of training and Spring Health’s service model, referring needs outside the advocate’s expertise.
- Maintain confidentiality and professional boundaries, treat employees with dignity and respect, and be transparent when employee advocacy and organizational interests diverge.
- Manage workload and well-being and ask for support when needed.
