Community Care Advocate

Spring Health•Chicago, IL

17h•Onsite

About The Position

The Community Care Advocate serves a retail customer by connecting employees to community and company resources that address social determinants of health and employee needs. This is an onsite role in ZIP codes 60640 and 60608, with a schedule of Monday 9:00 AM–5:30 PM, Tuesday 8:30 AM–5:00 PM, Wednesday and Thursday 8:00 AM–5:30 PM, and Friday 9:30 AM–6:00 PM. The advocate provides one-on-one consultations and referrals for work-life, financial, legal, basic-needs, and mental health support. They help employees navigate local and national resources, workplace benefits, mental health treatment options, applications, and follow-ups. The role also involves coordinating with the customer’s internal care teams, maintaining referral and outcome documentation, communicating with local contacts and Spring Health partners, and promoting the service to employees.

Requirements

Bachelor’s degree in a related field.
Proficiency in Spanish.
Experience working with diverse populations and backgrounds within the social work industry.
Depth of knowledge and experience connecting individuals to resources locally and outside local communities.
Ability to balance the needs of multiple stakeholders.
Flexibility and creativity when addressing workplace challenges.
Excellent listening, written, and verbal communication skills.
Ability to embrace diversity and inclusion among teams and clients.
Motivation to provide members with a high-touch experience and go above and beyond.
Comfort using various computer platforms and working in a technology-enabled environment.

Nice To Haves

Experience helping organizations manage evolving workforce environments and norms.
Experience connecting individuals to resources quickly during crises.
Experience assisting individuals with burnout, work-life balance, trauma, or traumatic events.
Experience working with lower-income populations facing challenges such as food insecurity and housing instability.

Responsibilities

Identify and make referrals for work-life, financial and legal, and basic-needs support.
Connect employees to appropriate local and national resources through one-on-one consultations and referral lists, including housing, food, transportation, financial, legal, daily-living, and other work-life resources.
Support employees with applications and follow-ups as needed.
Work with the customer’s internal care teams on behalf of employees who need emergency funding and resource referrals.
Consult with employees on navigating local and national mental health resources and workplace benefits, including onsite Mental Health Coaches, work-life articles, and guidebooks.
Actively connect employees to appropriate mental health treatment options, including Spring Health, behavioral health services through medical insurance, emergency behavioral health services, and community resources.
Document and track metrics and outcomes, including reasons for social work involvement, available employee demographics, referrals placed, and referral connection rates and outcomes.
Represent Spring Health and support and reinforce program parameters and goals.
Communicate with local points of contact and share needs with Spring Health partners through routine meetings and touchpoints.
Submit documentation of client and organizational activities routinely and on time.
Develop relationships with key customer contacts and attend customer meetings as requested or appropriate.
Promote the community care advocate service offering to employees.