Community Care Advocate

Spring Health•Sacramento, CA

17h•Onsite

About The Position

The Community Care Advocate serves employees of a Fortune 500 retail company by connecting them with community and company resources that address social determinants of health and other needs. The role is based on-site at two locations in the Sacramento, California area (ZIP codes 95818 and 95207), Monday through Friday, 10:00 a.m. to 6:30 p.m. Pacific Time. The advocate provides one-on-one consultation and referrals for work-life, financial, legal, basic-needs, and mental-health support. They help employees navigate applications and follow up as needed, including in situations involving emergency funding, crisis resources, and mental-health treatment. The role also tracks referral activity and outcomes, coordinates with customer and Spring Health contacts, promotes the service, and submits routine documentation. The advocate is expected to use AI responsibly while protecting privacy and applying professional judgment.

Requirements

Bachelor’s degree in a related field.
Spanish and English proficiency.
Experience working with diverse populations and backgrounds in the social-work industry.
Knowledge and experience connecting individuals with resources locally and beyond local communities.
Ability to balance the needs of multiple stakeholders.
Flexibility and creativity in addressing workplace challenges.
Excellent listening, written, and verbal communication skills.
Ability to embrace diversity and inclusion among teams and clients.
Motivation to provide members with a high-touch experience and go above and beyond.
Comfort using various computer platforms and working in a technology-enabled environment.

Nice To Haves

Experience helping organizations manage evolving workforce environments and norms.
Experience quickly connecting individuals to resources during crises.
Experience assisting individuals dealing with burnout, work-life balance, trauma, or traumatic events.
Experience working with lower-income populations facing challenges such as food insecurity and housing instability.

Responsibilities

Identify employees’ work-life, financial, legal, and basic-needs support needs and make referrals.
Connect employees with appropriate local and national resources, including housing, food, transportation, financial, legal, daily living, and other work-life support; assist with applications and follow-ups as needed.
Work with the customer’s internal care teams on behalf of employees needing emergency funding or resource referrals.
Advise employees on navigating local and national mental-health resources and available workplace benefits, including onsite Mental Health Coaches, work-life articles, and guidebooks.
Help employees connect with appropriate mental-health treatment, including Spring Health, behavioral health services through medical insurance, emergent behavioral-health services, and community resources; support applications and follow-ups as needed.
Document and track metrics and outcomes, including reasons for social-work involvement, available employee demographics, referrals placed, and referral connection rates and outcomes.
Represent Spring Health and reinforce program parameters and goals.
Communicate with local points of contact and relay needs to Spring Health partners through routine meetings and touchpoints.
Submit timely, routine reports documenting client and organizational activities.
Build relationships with key customer contacts and attend customer meetings as appropriate.
Promote the community care advocate service to employees.
Use AI responsibly to improve work quality, efficiency, and effectiveness while maintaining privacy, accuracy, and professional judgment.