Community Banking Specialist

ACNB BANK•Hanover, PA

8d•Onsite

About The Position

Join ACNB Bank as a full-time Community Banking Specialist at our North Hanover Office. This role is pivotal in shaping the financial well-being of customers and the community. We are seeking a candidate with banking experience, a passion for relationship-building, and the ability to deliver results. The position is also known as Platform Specialist, Universal Banker, or Relationship Banker.

Requirements

Minimum of 1 - 3 years in retail banking as a Teller or Relationship Banker, with proven success in meeting sales goals and delivering exceptional customer service.
Proficient in Microsoft Office programs.
Ability to multitask.
Attention to detail.
Interpersonal communication skills.
High School diploma or equivalent required.

Nice To Haves

Familiarity with the Hanover area and its community is highly preferred.

Responsibilities

Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
Provide support to the Community Banking Manager by taking a lead role in sales initiatives.
Mentor and provide support to other bankers and positively impact the office.