Community Banking Specialist

Acnb BankHanover, PA
Onsite

About The Position

Join ACNB Bank as a full-time Community Banking Specialist at our North Hanover Office. This role is pivotal in shaping the financial well-being of customers and the community. We are seeking a banking professional with a passion for relationship-building, the ability to deliver results, and a drive to provide exceptional service and meet performance goals.

Requirements

  • Minimum of 1 - 3 years in retail banking as a Teller or Relationship Banker, with proven success in meeting sales goals and delivering exceptional customer service.
  • Proficient in Microsoft Office programs.
  • Multitasking skills.
  • Attention to detail.
  • Interpersonal communication skills.
  • High School diploma or equivalent required.

Nice To Haves

  • Familiarity with the Hanover area and its community is highly preferred.

Responsibilities

  • Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
  • Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
  • Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
  • Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
  • Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
  • Provide support to the Community Banking Manager by taking a lead role in sales initiatives.
  • Create exquisite customer experiences by assessing financial needs and offering personalized banking solutions.
  • Build long-term relationships with customers through needs-based selling and proactive outreach, acting as a strong contributor toward achieving office sales goals.
  • Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
  • Stay informed on competitor offerings and market trends to provide customers with valuable insights.
  • Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.
  • Mentor and provide support to other bankers and positively impact the office.

Benefits

  • health coverage
  • dental coverage
  • vision coverage
  • 401(k) with employer match
  • generous Paid Time Off
  • holidays
  • career growth and training opportunities
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