Community Banking Specialist

Acnb Bank•Hanover, PA

7d•Onsite

About The Position

Join ACNB Bank as a full-time Community Banking Specialist at our North Hanover Office. This role is pivotal in shaping the financial well-being of customers and the community. We are seeking a banking professional with a passion for relationship-building, the ability to deliver results, and a drive to provide exceptional service and meet performance goals.

Requirements

Minimum of 1 - 3 years in retail banking as a Teller or Relationship Banker, with proven success in meeting sales goals and delivering exceptional customer service.
Proficient in Microsoft Office programs.
Multitasking skills.
Attention to detail.
Interpersonal communication skills.
High School diploma or equivalent required.

Nice To Haves

Familiarity with the Hanover area and its community is highly preferred.

Responsibilities

Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
Provide support to the Community Banking Manager by taking a lead role in sales initiatives.
Create exquisite customer experiences by assessing financial needs and offering personalized banking solutions.
Build long-term relationships with customers through needs-based selling and proactive outreach, acting as a strong contributor toward achieving office sales goals.
Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
Stay informed on competitor offerings and market trends to provide customers with valuable insights.
Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.
Mentor and provide support to other bankers and positively impact the office.