Senior Community Banking Specialist

Acnb Bank•East Berlin, PA

3d•Onsite

About The Position

Join ACNB Bank as a full-time Community Banking Specialist II at our East Berlin Office. This role is pivotal in shaping the financial well-being of customers and the community. The ideal candidate will have banking experience, a passion for relationship-building, and the ability to deliver results. This position is also known as Bank Assistant Manager, Senior Platform Specialist, Senior Universal Banker, or Senior Relationship Banker.

Requirements

Minimum of 3 years in branch banking as a Platform Specialist/Universal Banker, with proven success in meeting sales goals and delivering exceptional customer service.
Proficient in Microsoft Office programs.
Multitasking skills.
Attention to detail.
Interpersonal communication skills.
High School diploma or equivalent required.

Nice To Haves

Familiarity with the York area and its community is highly preferred.
Coaching skills to mentor and provide support to other bankers and positively impact the office.

Responsibilities

Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
Provide support to the Community Banking Manager by taking a lead role in sales initiatives.
Create exquisite customer experiences by assessing financial needs and offering personalized banking solutions.
Act as a back-up to the Branch Manager, cross-trained in operational duties.
Build long-term relationships with customers through needs-based selling and proactive outreach, acting as a strong contributor toward achieving office sales goals.
Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
Stay informed on competitor offerings and market trends to provide customers with valuable insights.
Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.