Director, Community Banking

First National Bank•Yorkville, IL

8d•$107,552 - $182,838•Onsite

About The Position

The Community Banking Relationship Manager (RM) will deliver advice and value for business customers. They will enable business customer growth and retention in line with credit and risk strategies. The Relationship Manager will “bring the bank to the customer” by connecting business customers with appropriate products to include but not limited to, commercial deposit accounts, payment products, treasury services, business planning, and credit accounts. This role involves managing a portfolio of relationships, focusing on understanding customer needs and matching them with FNBO solutions. The RM will be responsible for acquiring new business, growing existing business, and servicing existing business. They will also build centers of influence, guide and facilitate solutions across all product specialties, participate in community involvement, and oversee portfolio quality. Collaboration with internal partners is key to optimizing referral opportunities and meeting customer needs. The role also requires understanding and complying with bank policies, laws, and regulations, including BSA/AML programs, and maintaining professional behavior and attendance.

Requirements

Bachelor’s Degree
5+ years of successful commercial lending relationship management experience.
Ability to build and grow a diverse portfolio of business products with professionally managed businesses.
Customer-focused thinker
Strong customer and people relationship skills
Proficient credit analysis knowledge and skills
Proven experience prioritizing and handling multiple customer relationships at the same time.
Unrestricted work authorization and not require future sponsorship.

Nice To Haves

Proper use of Salesforce
Proper use of Precision Lender
Proper use of IMPAX
Full adaption to new way of working in nCino
Be respectful of other roles and process

Responsibilities

Deliver advice and value for business customers.
Enable business customer growth and retention in line with credit and risk strategies.
Connect business customers with appropriate products such as commercial deposit accounts, payment products, treasury services, business planning, and credit accounts.
Manage portfolio relationships matching skills, knowledge, and experience to customer needs.
Acquire new business (30% of time).
Grow existing business (50% of time).
Service existing business (20% of time).
Build a portfolio of business customers by delivering advice and value.
Build centers of influence (attorneys, accountants, and other needed referral sources).
Guide, direct, and facilitate solutions across all product specialties of the bank for their business customers.
Participate and be involved as an active community member.
Identify new business customer opportunities and solutions aligned to match customer needs.
Oversee portfolio quality focused on growth and retention in line with credit risk.
Facilitate product partners and support teams based on customer needs.
Negotiate terms and options with customers.
Qualify and document opportunities.
Set expectations with customers regarding timeline and product document requirements.
Leverage technology and tools consistently for data quality.
Use sales and prospecting tools and processes effectively.
Partner with others across the diverse footprint of the enterprise to optimize referral opportunities to meet the needs of the business customer.
Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
Complete compliance training and adhere to internal procedures and controls, as required.
Report any known violations of compliance policy, laws, or regulations.
Report any suspicious customer and/or account activity.
Exhibit professional behavior and promote positive working relationships.
Maintain regular and predictable attendance.