Community Banking Manager

S&T Bank•West Chester, PA

23h•Onsite

About The Position

The Community Banking Manager is responsible for managing and operating a high-volume, full-size branch effectively and profitably, promoting bank products and services, and providing quality customer service in accordance with bank policies, procedures, and philosophy. The role manages consumer and small business lending, branch sales and service, staff performance and development, profitability, operational controls, and community relationships. The manager works with bank partners and branch personnel to grow lending and deposits, meet branch goals, and maintain compliance, security, and service standards.

Requirements

Two-year degree or equivalent.
Five to ten years of general business experience.
Five to ten years of specialized experience.
Successful completion of the retail training program.
Complete required NMLS registration and maintain it annually under the S.A.F.E. Act before performing applicable Mortgage Loan Originator duties.
Strong interpersonal skills and the ability to work independently and as a team member.
Ability to perform the listed physical duties, including operating a keypad and electronic and office equipment, standing and sitting for specified periods, lifting, and performing typing and data-entry tasks.

Nice To Haves

Four-year degree preferred.

Responsibilities

Complete assigned training with Consumer Bank Training and Operations teams.
Build a sales and quality-service culture by coaching and leading branch employees, communicating expectations and goals, and incorporating the bank's purpose and values into team activities.
Review operating policies and procedures, recommend improvements, and ensure approved changes are implemented and maintained.
Make recommendations regarding personnel employment, performance ratings, salary changes, promotions, transfers, and terminations.
Coach, guide, and mentor team members, including supporting their personal development and career planning.
Help resolve operational and customer problems and support operational excellence.
Manage consumer and small business lending, including interviewing loan customers, preparing and processing loan applications and documentation, and preparing loan tracking reports.
Lead sales conversations, document customer interactions in appropriate systems, profile customers, and recommend suitable loan and deposit products.
Obtain CARE certification within six months of hire.
Complete assigned leadership classes and Leadership Basics training.
Observe and coach sales platform team members weekly using the Banker Observation form, and provide ongoing coaching on branch behaviors and expectations.
Review and coach to customer surveys received through the Customer Insight (Avannis) program.
Complete employee performance reviews and discuss performance, goals, and objectives with employees.
Coordinate branch staffing with Regional Management and Human Resources, support staff development, and handle succession planning and other personnel issues.
Lead or assign branch sales meetings, provide feedback on sales activity, and review branch sales goals weekly, monthly, and quarterly.
Oversee dashboard and pipeline management.
Manage branch profitability, including staffing expenses, loan and deposit growth, fee income, efficiency ratios, and budget items.
Develop and manage business relationships in the community served.
Perform assigned branch audit responsibilities related to operations, compliance, and security, and maintain a satisfactory annual Operation Assessment Review.
Direct customer service and assist customers with special needs; use product and policy knowledge to recommend services, grow lending and deposits, and refer customers to other bank business lines when appropriate.
Use computer programs to generate outbound call lists and coach the platform sales team on outbound calling, sales conversations, documentation, and sales tools such as LoanFit and the Solutions Guide.
Communicate with branch personnel to provide training and review bank policies, product knowledge, and customer-service responsibilities.
Ensure branch personnel meet standards of professionalism.
Represent the bank at civic and community functions and collaborate with business-line partners to expand customer relationships and develop new contacts.
Keep informed about developments, trends, and federal and state regulations affecting branch operations.
Maintain security controls to protect the branch from criminal or fraudulent activity and unnecessary risk.
Ensure branch facilities are in good repair and recommend capital improvements.
Maintain effective working relationships with employees in other departments and contribute independently and as a team member to branch and organizational success.
Complete and maintain NMLS registration requirements under the S.A.F.E. Act before performing duties of a Mortgage Loan Originator, as applicable.
Assume additional duties as required.