Community Banking Manager

S&T Bank•West Chester, PA

16h•$55,000 - $156,450•Onsite

About The Position

The Community Banking Manager is responsible for managing and operating a high-volume, full-size branch effectively and profitably. The role promotes bank products and services, delivers quality customer service, and ensures compliance with the bank’s policies, procedures, and philosophy. It also includes consumer and Small Business lending responsibilities. The manager leads branch employees, builds a sales and service culture, communicates goals and expectations, coaches staff, and supports employee development and performance management. The role oversees branch lending, sales activity, customer relationships, operational effectiveness, staffing, profitability, audit responsibilities, security, and community engagement. The manager works with internal partners to grow customer relationships and represents the bank in community functions. The position is based at 2 North Church Street, West Chester, PA 19380. Branch hours are Monday through Thursday, 9:00 a.m. to 4:00 p.m., and Friday, 9:00 a.m. to 6:00 p.m.; flexibility around branch hours is required. Salary range: $55,000 to $156,450. Offered rates may vary based on location, market data, experience, education, and position-specific skills. For incentive-eligible roles, payment is based on the plan document and company, business, and/or individual performance.

Requirements

Two-year degree or equivalent.
Five to ten years of general business experience.
Five to ten years of specialized experience.
Successful completion of the retail training program.
CARE certification within six months of hire.
Complete assigned Bank leadership (STELLAR) classes and Leadership Basics training.
Meet NMLS registration and annual maintenance requirements under the S.A.F.E. Act when performing duties of a Mortgage Loan Originator.
Flexibility around branch hours.
Ability to meet the described physical demands, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Nice To Haves

Four-year degree preferred.

Responsibilities

Complete assigned training in conjunction with Consumer Bank Training and Operations Teams.
Build a sales and quality-service culture by coaching and motivating branch employees and modeling the bank’s purpose and values.
Communicate expectations, goals, and objectives to branch personnel.
Review and recommend operating policy and procedure improvements and implement approved changes.
Make recommendations concerning employee hiring, performance ratings, salary changes, promotions, transfers, and terminations.
Coach, guide, and mentor team members, including supporting their personal development and career planning.
Help resolve operational and customer problems and support operational excellence.
Manage consumer and Small Business lending activities, including interviewing loan customers, preparing and processing applications and documentation, and preparing loan tracking reports.
Execute sales conversations, document them in appropriate systems, profile customers, and recommend suitable loan and deposit products.
Complete assigned leadership training and conduct regular observations and coaching of sales platform team members.
Review customer survey feedback and coach employees based on the feedback.
Conduct employee performance reviews and discuss performance, goals, and objectives with employees.
Coordinate staffing needs with Regional Management and Human Resources, support staff development, and handle succession planning and other personnel matters.
Lead or assign branch sales meetings, provide feedback on sales activity, and review sales goals weekly, monthly, and quarterly.
Oversee dashboard and pipeline management.
Manage branch profitability, including staffing expenses, loan and deposit growth, fee income, efficiency ratios, and budget items.
Manage business relationships in the community served.
Handle assigned branch audit responsibilities for operations, compliance, and security, and maintain a satisfactory annual Operation Assessment Review (OAR).
Direct customer service delivery and assist customers with special needs.
Use product knowledge, policies, procedures, and FOR-LIFE skills to recommend bank services, support lending and deposit growth, and refer customers to other lines of business as appropriate.
Use appropriate computer programs to generate proactive outbound call lists and coach and support the platform sales team’s outbound calling efforts.
Coach and observe the platform sales team on sales conversations, documentation, and use of sales tools such as LoanFit and the Solutions Guide.
Communicate with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities.
Ensure branch personnel meet professionalism standards.
Represent the bank at civic and community functions to enhance its image and develop business.
Work with line-of-business partners to expand existing customer relationships and develop new contacts.
Stay informed about developments, trends, and federal and state regulations affecting branch operations.
Maintain prescribed security controls to protect the branch from criminal or fraudulent activity and unnecessary risk or exposure.
Ensure branch facilities are in good operational repair and recommend capital improvements.
Maintain effective working relationships with employees in other departments and contribute independently and as a team member.
Complete and maintain NMLS registration requirements under the S.A.F.E. Act, including obtaining registration and a unique identifier as required before performing duties of a Mortgage Loan Originator.
Assume additional duties as required.